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- Tasks: Build relationships and support customers across various channels in a flexible role.
- Company: Dynamic financial services organisation focused on diversity and inclusivity.
- Benefits: Personal development opportunities and a supportive work environment.
- Why this job: Join a team that values exceptional customer service and adaptability.
- Qualifications: Passion for customer service and flexibility in changing environments.
- Other info: Great chance to grow your career in a diverse setting.
The predicted salary is between 28800 - 43200 £ per year.
A financial services organization in the UK is looking for a Customer Service Advisor. In this dual-location role, you will be building relationships with members and supporting them across multiple channels. Flexibility and a passion for exceptional customer service are key, alongside a willingness to adapt to changing environments.
This position offers opportunities for personal development and a supportive work environment emphasizing diversity and inclusivity.
Customer Service Advisor — Flexible Role Across Birmingham employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor — Flexible Role Across Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how adaptable and passionate we are about providing exceptional service!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking sharp can boost our confidence and make a great first impression. Let’s show them we mean business!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Customer Service Advisor — Flexible Role Across Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone above and beyond to support customers in the past. This will show us that you truly care about providing exceptional service.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the role. Mention your flexibility and adaptability, as these are key traits we're looking for in a Customer Service Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this is crucial in a customer service role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it more efficiently. Plus, you'll find all the details you need about the role there!
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your passion for exceptional service, which is crucial for this role.
✨Emphasise Flexibility and Adaptability
Since the role requires flexibility, be ready to discuss how you've adapted to changing environments in previous jobs. Share specific instances where you successfully navigated challenges or changes, showcasing your ability to thrive in dynamic situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, opportunities for personal development, and how they support diversity and inclusivity. This shows that you’re not just interested in the job, but also in being part of a supportive work environment.
