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- Tasks: Support members in finding products and services for their life goals.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working hours, 25 days holiday, and health benefits.
- Why this job: Be part of a passionate team making a real impact in the community.
- Qualifications: No specific experience needed, just a positive attitude and willingness to learn.
- Other info: Easily accessible location with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Advisor – 9 Month Fixed Term Contract, Chatham
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Client:
Location:
Chatham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
11912f7fd897
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Chatham Branch.
Chatham Branch is looking for a new addition to our very successful and motivated team, we are committed to growing our business and are extremely passionate about providing new and existing customers with an exceptional service.
Here in Chatham we love to help our local community using our volunteering hours to support our Charity partner Fareshare with fundraising and practical support in their distribution sites. As well as delivering financial education sessions for both children and adults in the local area.
The Management team are passionate about personal development and if you have aspirations to move on to further opportunities, we will actively build your skills and capabilities to support this.
Chatham branch is easily accessible by local transport with both a bus station and train station within walking distance. There is also car parking availability directly behind the branch at cost.
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
- Having the ambition to become a leading expert on our products and services.
- Be dedicated to continuous self-development to stay future-ready
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
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Customer Service Advisor - 9 Month Fixed Term Contract employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 9 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the local community in Chatham. Understanding the needs and values of the community will help you connect better with potential customers and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Showcase your adaptability during the interview process. Be prepared to discuss examples of how you've thrived in dynamic environments and embraced change, as this is a key quality they are looking for in a Customer Service Advisor.
✨Tip Number 3
Highlight your relationship management skills. Think of specific instances where you've built strong connections with others, whether in previous jobs or volunteer work, as this will resonate well with the team’s focus on collaboration and support.
✨Tip Number 4
Demonstrate your digital literacy by discussing any relevant tools or technologies you've used in past roles. Being comfortable with digital platforms is essential for enhancing productivity in this role, so be ready to share your experiences.
We think you need these skills to ace Customer Service Advisor - 9 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Service Advisor. Emphasise your adaptability, empathy, and relationship management skills, as these are key attributes for this position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your commitment to providing exceptional service. Mention specific examples of how you've gone the extra mile in previous roles or experiences.
Showcase Digital Literacy: Since the role requires strong digital literacy, include any relevant experience with digital tools and technologies in your application. Highlight how you’ve used these tools to enhance productivity in past roles.
Demonstrate a Growth Mindset: In your application, convey your dedication to continuous self-development. Discuss any training or development opportunities you’ve pursued in the past and how they have prepared you for this role.
How to prepare for a job interview at Yorkshire Building Society
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. Be prepared to share examples of how you've understood and addressed the needs of others in previous roles. This will demonstrate your ability to connect with members and provide exceptional service.
✨Embrace Adaptability
The role requires thriving in dynamic environments. During the interview, highlight instances where you've successfully adapted to change or tackled unexpected challenges. This shows that you can handle the fast-paced nature of customer service.
✨Demonstrate Digital Literacy
Since strong digital skills are essential, be ready to discuss your experience with various digital tools and technologies. Mention specific examples of how you've used these tools to enhance productivity or improve customer interactions.
✨Express Your Growth Mindset
The company values continuous self-development. Share your aspirations for personal growth and how you plan to take advantage of training opportunities. This will show your commitment to becoming a leading expert in their products and services.
