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For Companies At a Glance
- Tasks: Support members in finding products and services for real-life needs.
- Company: Join YBS, a member-focused organisation dedicated to community and customer care.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits.
- Why this job: Be part of a vibrant team making a real impact in the community.
- Qualifications: No specific experience needed; just bring your enthusiasm and adaptability.
- Other info: Located in Kilmarnock, easily accessible by public transport.
The predicted salary is between 24000 - 36000 £ per year.
Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between. Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online. Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Kilmarnock Branch: “Come and join our exciting team in Kilmarnock branch where we are looking for someone enthusiastic and driven to help us continue to grow our branch in our local community. We have a strong team dedicated to the best possible customer care and outcomes which has helped Kilmarnock branch continue to be an integral part of the community for 40+ years and continues to grow from strength to strength with new and existing customers. A major factor behind the success of our branch is dedication our team have towards customer rapport and relationship building which makes our roles that bit more wholesome. YBS Kilmarnock branch is located on King Street and in close proximity to all other financial institutions making our branch easily accessible and vibrant within the financial sector of the town. The branch is close to both Kilmarnock bus and train station making the branch a short walk to the public transport links.
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
- Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Displaying strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
- Having the ambition to become a leading expert on our products and services.
- Being dedicated to continuous self-development to stay future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with YBS's values and community involvement. Understanding their commitment to customer care and local engagement will help you connect with the team during your interactions.
✨Tip Number 2
Prepare to showcase your adaptability and relationship-building skills. Think of examples from your past experiences where you've successfully navigated change or built strong connections with others.
✨Tip Number 3
Research the Kilmarnock branch specifically. Knowing about its unique characteristics and how it serves the community can give you an edge in conversations with the hiring team.
✨Tip Number 4
Demonstrate your enthusiasm for continuous self-development. Be ready to discuss how you plan to grow within the role and take advantage of the training opportunities YBS offers.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight your ability to build relationships and provide exceptional customer care in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your adaptability, empathy, and relationship management skills, as these are key attributes for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have gone the extra mile for customers in the past and how you can contribute to the Kilmarnock branch's success.
Showcase Digital Literacy: Since the role requires strong digital literacy skills, mention any relevant experience you have with digital tools and technologies. This will demonstrate your ability to enhance productivity and efficiency in the role.
How to prepare for a job interview at Yorkshire Building Society
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Talk about why you want to be a Customer Service Advisor at YBS and how you can contribute to the team’s success in Kilmarnock.
✨Demonstrate Empathy
Since the role involves building strong relationships with members, prepare examples of how you've shown empathy in past experiences. Highlight situations where you understood and addressed the needs of others.
✨Embrace Adaptability
YBS values adaptability, so be ready to discuss times when you've thrived in dynamic environments. Share specific examples that showcase your ability to embrace change positively.
✨Highlight Digital Skills
As digital literacy is important for this role, mention any relevant tools or technologies you’ve used in previous jobs. Be prepared to discuss how these skills can enhance productivity and efficiency in your work.
