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For Companies At a Glance
- Tasks: Connect with customers and help them achieve their financial goals.
- Company: Join YBS, a leading organisation with a strong focus on customer service.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Other info: Dynamic branch atmosphere with a fantastic team to support you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
- As a Customer Service Advisor, you’ll build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Honley Branch: The Honley branch is situated right in the centre of the Holme Valley and services customers from not just Honley but several of the surrounding villages and towns. We are one of the busiest branches so never a dull moment and we have a terrific team to help support you become the best you can be.
Customer Service Advisor - 8 month Fixed Term Contract employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 8 month Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to making a difference in people's lives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Service Advisor - 8 month Fixed Term Contract
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and how they relate to connecting with people—this is key for a Customer Service Advisor role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Customer Service Advisor. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just a few clicks and you’re done!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past. This will show that you’re not just familiar with the role, but passionate about making a difference for customers.
✨Research the Company Culture
Dive into YBS’s values and culture. Knowing about their commitment to enhancing customer experiences and their digital transformation will help you align your answers with what they’re looking for. It’ll also give you a chance to ask insightful questions during the interview.
✨Practice Your Communication Skills
Since the role involves communicating across various channels, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable with speaking about your experiences and how they relate to the job.
✨Show Your Enthusiasm for Teamwork
YBS values a strong team dynamic, especially in a busy branch like Honley. Be prepared to discuss how you’ve worked effectively in teams before and how you can contribute to creating a supportive environment. Highlighting your ability to collaborate will resonate well with the hiring manager.