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For Companies At a Glance
- Tasks: Connect with customers and help them achieve their goals through exceptional service.
- Company: Join YBS, a member-focused organisation with a vibrant branch network.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for customer service and a positive mindset are key.
- Other info: Flexible working options and a commitment to inclusivity await you.
The predicted salary is between 28800 - 43200 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. As we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
Responsibilities
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
This is a dual-location role, with the successful candidate working across both Birmingham and Wolverhampton branches. Wolverhampton is a smaller city with direct tram, train and bus links to and from Birmingham. The branch is based in Queen Square, right in the city centre and only a few minutes walk from major transport connections. Both branches are well loved by our members, and within easy commuting distance of each other.
Candidate profile
We’re looking for someone who has a genuine passion for delivering exceptional customer service and who puts the customer at the heart of everything they do. The ideal candidate embraces change quickly, has a strong digital-transformation mindset, and brings the commitment, flexibility, and drive needed to enhance our already successful team. We’re looking for someone who cares deeply about their customers, their colleagues, and the organisation they represent, and who is eager to grow, develop, and take ownership of their own progression. This role offers a fantastic opportunity for personal development and potential career advancement—a great way to begin your YBS journey. Full flexibility is essential.
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
At YBS we don’t have shareholders, we have members. We care about people and that includes you. You’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance.
Development. We want you to feel challenged here. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves.
Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS; when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone the extra mile for customers in the past. This will demonstrate your commitment to putting members first.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if YBS is the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping people shine through. Share any experiences where you've gone the extra mile for customers, as this aligns perfectly with what we're looking for at YBS.
Be Yourself: We value authenticity, so don’t be afraid to show your true self in your application. Highlight your unique qualities and how they can contribute to our diverse team. Remember, we want to know who you are beyond just your qualifications!
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Service Advisor. Mention your adaptability and willingness to embrace change, as these traits are key to thriving in our dynamic environment.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can't wait to see what you bring to the table!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've gone the extra mile for customers in the past. This will show your genuine passion for delivering great service.
✨Familiarise Yourself with YBS
Take some time to research YBS and its values. Understand their commitment to members over shareholders and their focus on inclusivity and personal development. Being able to discuss how your values align with theirs will make a strong impression.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer situations. Think of scenarios where you had to resolve issues or adapt to change. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Flexibility and Digital Mindset
Since this role involves working across two branches and adapting to a digital transformation, be prepared to discuss your adaptability and comfort with technology. Share any experiences where you've embraced change positively, as this is crucial for success in this dynamic environment.
