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- Tasks: Support members in finding products and services for their life goals.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits.
- Why this job: Experience a dynamic environment with opportunities for personal growth and team collaboration.
- Qualifications: No specific experience needed; just bring your passion for helping others.
- Other info: Located in vibrant Huddersfield, with great transport links and a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Advisor – 12 Month Fixed Term Contract, Huddersfield
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Client:
Location:
Huddersfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
71d9db4326c4
Job Views:
2
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
About the Role
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Huddersfield branch.
“Our branch is in the centre of Huddersfield, transport into Huddersfield is great with bus and train links alongside a close proximity to the M62 motorway. For those who wish to drive there are car parks within a 5 minute walk to the branch and cost around £4 for the day.
Huddersfield is a branch like no other, not just because it’s one of the largest branches in the network but it’s an amazing place to work. It’s a fast-paced environment where no two days are the same alongside a team that have a willingness to go that extra step to make it successful. It provides a great opportunity for any individual to learn great skills and have a platform to grow. We are a large team of colleagues, 22 in total, made up of a Branch Manager, 2 Assistant Branch Managers and 19 Customer consultants. We have a real mixture of colleague experience ranging from 20 years plus to just a couple of months all with the right level of knowledge and capability to deal with our large customer base.”
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility – We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
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Customer Service Advisor - 12 Month Fixed Term Contract employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the local area of Huddersfield and its community. Understanding the unique characteristics of the branch and the members you’ll be serving can help you connect better during your interactions.
✨Tip Number 2
Showcase your people skills in any informal conversations or networking opportunities. Being personable and demonstrating your ability to engage with others will highlight your suitability for a customer-focused role.
✨Tip Number 3
Research YBS’s values and mission, particularly their focus on inclusivity and member care. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your growth mindset and willingness to learn. Think of examples where you've gone the extra mile in previous roles or experiences, as this aligns perfectly with what they’re looking for in a candidate.
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Advisor role entails. Highlight your ability to connect with people and provide real help, as this is a key aspect of the position.
Tailor Your CV: Make sure your CV reflects your customer service skills and any relevant experience. Use specific examples that demonstrate your ability to go the extra mile for customers and work well in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at YBS specifically and how you align with their values of inclusivity and member focus.
Showcase Your Growth Mindset: In your application, emphasise your willingness to learn and develop. Mention any training or development experiences you've had and how they have prepared you for this role.
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Culture
Before your interview, take some time to research YBS and its values. Understanding their commitment to inclusivity and member-focused service will help you align your answers with what they value most.
✨Showcase Your People Skills
As a Customer Service Advisor, being great with people is crucial. Prepare examples from your past experiences where you've successfully interacted with customers or colleagues, demonstrating your ability to communicate effectively.
✨Emphasise Your Growth Mindset
YBS values individuals who are eager to learn and grow. Be ready to discuss how you’ve embraced challenges in the past and how you plan to take advantage of the training and development opportunities they offer.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, branch culture, and opportunities for growth within YBS. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
