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For Companies At a Glance
- Tasks: Engage with customers, assist with inquiries, and support account operations.
- Company: Join YBS, a member-focused organisation dedicated to community and customer service.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits.
- Why this job: Be part of an exciting digital journey while making a real impact in the community.
- Qualifications: No specific experience needed, just a passion for helping people and a growth mindset.
- Other info: Work in a vibrant branch with a supportive team and great commuter access.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
As a Customer Service Advisor you’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Alloa Branch.
“We are looking for our next team member who can showcase their enthusiasm as we continue to grow our branch presence within Alloa and the wider community. We have a strong team with over 25 years of experience who are dedicated to delivering best possible customer experience and outcomes, which has helped Alloa branch continue to be an integral part of the community for many years.
As a customer service advisor you will welcome customers, assist with digital inquiries, facilitate account openings or changes, conduct Money Minds educational sessions, and provide crucial support through our esteemed Citizens Advice Partnership
YBS Alloa branch is located in a prime position on the towns’ high street and offers good commuter facilities with both the bus and train stations close to the branch as well as offering free car parking.”
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.
Please note applications are reviewed frequently; therefore this role may close prior to the advertised closing date.
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Customer Service Advisor employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your interpersonal skills in detail. Since the role focuses on building relationships with members, think of specific examples where you've successfully engaged with customers or resolved issues effectively.
✨Tip Number 3
Research the Alloa branch specifically. Knowing about its unique characteristics and community involvement can give you an edge, as it shows your genuine interest in becoming part of that particular team.
✨Tip Number 4
Be ready to demonstrate your growth mindset. YBS values personal development, so think of ways you've challenged yourself in previous roles or how you plan to take advantage of their training opportunities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight your people skills and ability to provide excellent customer service.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences where you demonstrated great communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have gone the extra mile for customers in the past, and express your eagerness to contribute to the YBS team.
Showcase Your Growth Mindset: In your application, highlight your willingness to learn and develop. Discuss any training or development opportunities you have pursued in the past and how they have prepared you for this role.
How to prepare for a job interview at Yorkshire Building Society
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples of how you've successfully interacted with customers in the past, highlighting your communication skills and empathy.
✨Understand the Company Culture
Familiarise yourself with YBS's values and mission. Show that you understand their commitment to customer service and inclusivity, and be ready to discuss how you can contribute to this culture.
✨Demonstrate a Growth Mindset
YBS values personal development, so be prepared to talk about how you embrace challenges and learn from experiences. Share specific instances where you've sought feedback or pursued training to improve your skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of situations where you've gone the extra mile for a customer and be ready to explain your thought process and actions.
