At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options to support your work-life balance and personal development.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in‑branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members—without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Gainsborough branch colleagues are an experienced, close‑knit team who are dedicated to giving great customer service and pride themselves on their high customer satisfaction scores. If you're passionate about people, like to make a difference in your community and are a great team player we would love to hear from you. The YBS Gainsborough branch is located in the Market place, just a short walk from the old hall, there is ample parking, as well as key shopping and bus links.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Consultant employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, particularly within our Gainsborough Branch, where a close-knit team is dedicated to delivering outstanding customer service. With a strong focus on employee development, flexible working options, and a commitment to inclusivity, we empower our staff to thrive in a supportive environment that values their contributions. Join us to build meaningful relationships with our members while enjoying a rewarding career with ample growth opportunities and a range of fantastic benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've gone the extra mile for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Show your enthusiasm for learning! YBS values personal development, so let them know how eager you are to grow and adapt. Mention any new skills or technologies you're excited to tackle.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you're engaged and helps you figure out if YBS is the right fit for you too.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passions and what makes you tick.
Show Your Motivation:Make sure to highlight why you’re excited about this role and how you can contribute to our team. We love candidates who are eager to go the extra mile for our members!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A personalised application shows us you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Why
Before the interview, take some time to reflect on why you want to work in customer service and specifically at YBS. Think about how your values align with their mission of making a difference for members. This will help you articulate your passion during the interview.
✨Showcase Your People Skills
As a Customer Consultant, building relationships is key. Prepare examples from your past experiences where you've successfully connected with others, whether in a professional or personal setting. Highlight your empathy and emotional intelligence to demonstrate that you can create a welcoming atmosphere.
✨Embrace Change
YBS is undergoing a digital transformation, so be ready to discuss how you adapt to change. Share instances where you've embraced new technologies or processes in previous roles. This shows that you're not just open to change but thrive in dynamic environments.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about the team dynamics at the Gainsborough branch or how they support personal development. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
