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- Tasks: Help members find the right products and services for their needs.
- Company: Join YBS, a unique company with diverse branches focused on real customer support.
- Benefits: Enjoy personal growth opportunities, supportive team culture, and flexible work environments.
- Why this job: Make a real impact by helping others while developing your skills in a friendly team.
- Qualifications: No prior experience needed; just bring your adaptability, empathy, and a growth mindset.
- Other info: Work in a busy branch with great transport links and a supportive onboarding process.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Advisor you’ll :
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Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.
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Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
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Forget sales targets, and enjoy the freedom to do what’s right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Cheltenham Branch.
We are a small team who are all friendly, engaged and passionate about supporting your onboarding journey to service our customers with all of their savings and mortgage needs and requirements, including counter transactions, savings meetings and appropriate referrals. As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, we also support colleague succession and progression for those who aspire to .There are opportunities to network with others in the wider area, region, network, and Head Office so you will be able to engage with others outside of your branch team, including those who are also onboarding at the same time.
The Cheltenham Branch is a busy Branch located on Cheltenham High Street next to John Lewis and there are a variety of pay and display car parks nearby alongside regular bus routes."
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about :
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Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
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Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
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Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
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Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
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Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
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Demonstrating a growth-mindset and making the most of the training and development we offer.
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Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
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Having the ambition to become a leading expert on our products and services.
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Be dedicated to continuous self-development to stay future-ready
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Customer Consultant -12 month Fixed Term Contract employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant -12 month Fixed Term Contract
✨Tip Number 1
Familiarize yourself with the specific products and services offered by YBS. Understanding these offerings will help you engage in meaningful conversations with potential customers and demonstrate your commitment to providing real help.
✨Tip Number 2
Showcase your adaptability during the interview process. Share examples of how you've thrived in dynamic environments and embraced change, as this aligns perfectly with the qualities YBS values in their team members.
✨Tip Number 3
Highlight your relationship management skills. Be prepared to discuss how you've built strong connections with colleagues and customers in the past, as this is crucial for success in a customer consultant role.
✨Tip Number 4
Demonstrate your growth mindset by discussing your commitment to continuous self-development. Mention any relevant training or personal development initiatives you've undertaken to show that you're dedicated to becoming an expert in your field.
We think you need these skills to ace Customer Consultant -12 month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand what it means to be a Customer Consultant. Highlight your ability to support members in finding the right products and services, as well as your adaptability in dynamic environments.
Showcase Your Skills: In your application, emphasize your relationship management skills and your ability to build strong connections with both members and colleagues. Provide examples of how you've demonstrated empathy and collaboration in previous roles.
Highlight Personal Growth: Mention your commitment to personal development and how you plan to take advantage of the training and development opportunities offered. This aligns with the company's focus on individual growth and progression.
Tailor Your Application: Customize your CV and cover letter to reflect the values and characteristics of the Cheltenham Branch. Mention your enthusiasm for working in a friendly and engaged team environment and your willingness to go the extra mile for colleagues and members.
How to prepare for a job interview at Yorkshire Building Society
✨Show Your Empathy
During the interview, emphasize your ability to understand and address the needs of others. Share examples of how you've successfully supported customers or colleagues in the past, showcasing your strong relationship management skills.
✨Demonstrate Adaptability
Highlight your experiences in dynamic environments where you had to embrace change. Discuss specific situations where you thrived under pressure or adapted to new challenges, as this aligns with the company's values.
✨Express Your Growth Mindset
Talk about your commitment to personal development and continuous learning. Mention any relevant training or skills you've pursued that demonstrate your ambition to become an expert in your field.
✨Familiarize Yourself with Digital Tools
Since digital literacy is important for this role, be prepared to discuss your experience with various digital tools and technologies. Share how you've used these tools to enhance productivity and efficiency in previous roles.
