At a Glance
- Tasks: Lead change and release processes, ensuring compliance and operational excellence.
- Company: Join a dynamic team at YBS in Bradford, focused on IT delivery.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact by improving processes and delivering value to customers.
- Qualifications: ITIL expertise, leadership experience, and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
As our next Change & Release Lead you’ll oversee change and release across a complex technology landscape, balancing the demands of the business with the required governance and rigour of the Change & Release Management disciplines, to deliver value to customers whilst minimising service disruption. You’ll join a likeminded team in our Bradford based IT Delivery function.
What You’ll Do
- Oversee the end‑to‑end change and release processes, ensuring compliance and operational excellence.
- Provide leadership, coaching, and workload prioritisation for a team of Change & Release Coordinators.
- Support Change Advisory Board meetings, ensuring clear risk articulation and effective decision‑making.
- Drive process improvement, identifying opportunities to streamline workflows, automate processes, and enhance change quality.
- Monitor performance metrics, tracking KPIs such as change success rate, incident impact, and release stability to inform continuous improvement.
- Build strong relationships with delivery teams, product owners, and operational leads to ensure alignment and transparency.
- Lead response to breaches of the Change & Release Management policy and procedures, escalating where necessary to the Change & Release Manager.
Skills Required
- ITIL expertise — Strong understanding of ITIL Change and Release Management.
- Leadership & coaching — Demonstrable experience leading operational or service management teams.
- Risk assessment — Ability to evaluate technical and business risk for complex changes.
- Analytical mindset — Comfortable using data to identify trends, root causes, and improvement opportunities.
- Strong communication — Able to build stakeholder relationships and communicate at all levels.
- ITSM tooling proficiency — Experience with platforms such as ServiceNow, Jira Service Management, etc.
Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Change & Release Lead employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, offering a collaborative work culture that values teamwork and innovation. As a Change & Release Lead in our Bradford IT Delivery function, you'll benefit from generous holiday allowances, a competitive bonus structure, and comprehensive health and wellbeing support, all while having the opportunity to lead a dedicated team and drive meaningful improvements in our change management processes.
Contact Details:
Yorkshire Building Society Recruitment Team
