At a Glance
- Tasks: Connect with customers, help them find the right products, and enhance their experience.
- Company: Join YBS, a leading organisation focused on customer service and community engagement.
- Benefits: Enjoy competitive pay, health benefits, generous holiday, and a supportive work environment.
- Other info: Participate in community activities and enjoy an annual volunteering allowance.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. As we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
- Each YBS branch has its own unique character and strengths, making every location a special place to work.
- Help customers with all of their savings and mortgage needs, and other requirements, including counter transactions, savings meetings and appropriate referrals.
- Participate in community activities and benefit from an annual volunteering allowance.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- Be motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrive in dynamic environments and embrace change with curiosity and positivity.
- Value diversity and understand the importance of different perspectives, experiences, and skills.
- Show empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Build strong, respectful relationships with members and teammates.
- Have a growth mindset and be eager to learn through our training and development opportunities.
- Be confident using digital tools and open to learning new technologies.
- Be committed to personal development and staying future-ready.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love, whatever’s important to you, and whatever stage of life you’re at.
- Our pension scheme (where you can get up to 11% from us)
- On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
- Access to brilliant health benefits
- Life assurance at 6 times your salary
- 25 days holiday (and the option to buy more)
- Cycle to work or an interest-free loan for an annual ticket
- Wellbeing resources and tools
- Retail and Leisure discounts
Locations
Customer Service Advisor in Cardiff, Wales employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, particularly within our Cardiff Branch, where a friendly and supportive team awaits you. With a strong focus on personal development, community involvement, and a commitment to enhancing the customer experience without the pressure of sales targets, we offer a vibrant work culture that values diversity and encourages growth. Our comprehensive benefits package, including generous pension contributions, health benefits, and an annual volunteering allowance, ensures that you can thrive both personally and professionally in the heart of the city.
Contact Details:
Yorkshire Building Society Recruitment Team
