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- Tasks: Create long-term capacity plans and forecasts to optimise resource utilisation.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a generous pension scheme.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real impact by improving operational efficiency and meeting customer needs.
- Qualifications: Experience in resource planning and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
As a Capacity Planning Analyst, you will use your understanding of business drivers to create accurate long-term capacity plans and forecasts across multiple sites and stakeholder groups. This includes both front- and back-office operations. Your insight will help ensure operational requirements are met while identifying opportunities to improve how resources are aligned to demand.
In this role, you will:
- Forecast future demand and supply using predictive modelling techniques and strong business insight.
- Develop and present optimised long-term capacity plans, offering recommendations that enhance resource utilisation and operational efficiency.
- Monitor and interpret demand trends across the group to ensure customer needs are met within agreed SLAs, providing clear insight to key stakeholders.
- Validate budget and resource requirements by analysing capacity gaps, including attrition, recruitment and shrinkage.
- Use historical and forecast data to advise the business on potential impacts to demand and capacity.
- Present assumptions, risks and resource requirements during monthly assumption review meetings with relevant stakeholders.
The ideal candidate will have a strong understanding of how a contact centre operates and a thorough knowledge of resource planning models. You will also bring:
- Experience using workforce management and scheduling applications.
- Excellent written and verbal communication skills.
- Strong analytical skills with the ability to interpret and explain complex data.
- Experience working with and influencing teams across multiple locations and disciplines.
- Confidence in producing high level management reports and presentations both proactively and in response to business needs.
- Proficiency in Microsoft Office applications, particularly Excel (including VBA), as well as Word, PowerPoint and Outlook.
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Capacity Planner employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Capacity Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at YBS or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising your responses to common questions. Think about how your skills in capacity planning and resource management can benefit YBS specifically. Tailor your answers to show you understand their needs.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to make decisions in past roles. This will demonstrate your ability to forecast demand and supply effectively, which is key for the Capacity Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the YBS team.
We think you need these skills to ace Capacity Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Capacity Planner role. Highlight your experience with forecasting and resource planning, and show us how your skills align with what we're looking for.
Show Off Your Analytical Skills: We love candidates who can interpret complex data! Use your application to demonstrate your analytical prowess, especially in relation to demand trends and capacity gaps. Give us examples of how you've used data to drive decisions.
Communicate Clearly: Since excellent written communication is key for this role, ensure your application is clear and concise. Avoid jargon and make it easy for us to see your qualifications and experiences that relate to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Numbers
As a Capacity Planner, you'll need to demonstrate your analytical skills. Brush up on key metrics related to capacity planning and forecasting. Be ready to discuss how you've used data in the past to make informed decisions.
✨Showcase Your Communication Skills
Since this role involves presenting to stakeholders, practice articulating complex data in a clear and concise manner. Prepare examples of how you've effectively communicated insights or recommendations in previous roles.
✨Familiarise Yourself with Tools
Make sure you're comfortable with workforce management and scheduling applications. If you have experience with specific tools, mention them during the interview. It shows you're prepared and know what’s required for the job.
✨Understand the Business Context
Research YBS and its operational model. Understand how capacity planning fits into their overall strategy. This will help you tailor your answers and show that you're genuinely interested in contributing to their success.