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- Tasks: Lead and inspire a team while delivering exceptional customer service.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Experience in management or customer service is essential; financial expertise is a plus.
- Other info: This is a 12-month fixed-term contract based in Wetherby.
The predicted salary is between 36000 - 60000 £ per year.
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Branch Manager – 12 Month Fixed Term Contract, Wetherby
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Client:
Location:
Wetherby, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
153df7e81131
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Job Description
Are you ready for a new challenge?
Well, if you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.
About the role
As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Wetherby Branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.
To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.
From an operational perspective, you’ll ensure your branch works to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.
A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the area manager had to say about Wetherby Branch
“Come and join a truly exciting team in Wetherby where we are looking for our next leader who can showcase enthusiasm, drive, resilience and exceptional leadership skills as we continue to grow our branch presence within Wetherby and the wider community we serve.
You will be at the helm of a really strong team with a wealth of combined experience who are dedicated to delivering outstanding customer experiences and outcomes, which has helped the branch to continue to be an integral part of the community for many years.
As a Branch Manager we are looking for someone who has a great track record for commercial growth, development of colleagues, someone who is digitally ambitious whilst driving our team’s community ambitions by engaging with the local community. You will work collaboratively across our wider business and leadership team, having ample opportunity for your own development by supporting our wider strategic ambitions and making them your own.
No working day in branch is ever the same and with your leadership, the team will be welcoming our customers as they walk in the door, supporting them with their digital queries, opening or changing accounts in whichever channel they prefer, preparing and delivering our business outreach educational sessions that help educate adults and children – We are passionate about purposeful working and our leaders are key to making this happen.
The Wetherby branch is a spacious modern branch and is conveniently positioned on the High Street in the heart of Wetherby. Wetherby does not have a train station but does have good bus links from the nearest town which is Harrogate\”
About you
You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;
- A proven record of delivering great customer service and outcomes
- The ability to lead, develop and motivate colleagues
- Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
- Effective communication and time management
You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
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Branch Manager - 12 Month Fixed Term Contract employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - 12 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the local community in Wetherby. Understanding the unique characteristics and needs of the area will help you connect with potential customers and demonstrate your commitment to community engagement during the interview.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully motivated and developed teams in previous roles. Be ready to discuss specific strategies you've used to enhance customer service and team performance.
✨Tip Number 3
Research YBS's values and mission, particularly their focus on member care and inclusivity. Be prepared to articulate how your personal values align with theirs and how you can contribute to fostering a positive workplace culture.
✨Tip Number 4
Network with current or former employees of YBS if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your discussions.
We think you need these skills to ace Branch Manager - 12 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate your ability to motivate and develop a team, as well as any achievements in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and delivering exceptional customer service. Mention your understanding of the role's requirements and how your background aligns with YBS's values and goals.
Showcase Community Engagement: Since the role involves engaging with the local community, include any relevant experiences where you have successfully connected with customers or contributed to community initiatives. This will demonstrate your commitment to the branch's outreach efforts.
Highlight Flexibility and Inclusivity: Mention your adaptability and willingness to embrace flexible working options. Emphasise your belief in creating an inclusive environment, which aligns with YBS's culture and values.
How to prepare for a job interview at Yorkshire Building Society
✨Showcase Your Leadership Skills
As a Branch Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully motivated and developed your team in previous roles. Highlight specific instances where your leadership made a positive impact on customer service or team performance.
✨Demonstrate Customer Service Excellence
The role requires a strong focus on delivering great customer service. Be ready to discuss your approach to ensuring customer satisfaction and any strategies you've implemented to improve service delivery. Use real-life examples to illustrate your commitment to exceptional customer experiences.
✨Engage with Community Initiatives
YBS values community engagement, so be prepared to talk about how you can help the branch connect with the local community. Share any past experiences where you've successfully led community outreach or educational initiatives, and express your enthusiasm for continuing this work.
✨Prepare for Stakeholder Management Questions
Effective communication and stakeholder management are key aspects of this role. Think about how you've collaborated with different teams or departments in the past. Be ready to discuss how you would work with the Area Manager and Head Office functions to achieve branch goals.
