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For Companies At a Glance
- Tasks: Support customers facing financial difficulties and provide empathetic assistance.
- Company: A leading financial services organisation in Bradford with a focus on inclusivity.
- Benefits: 25 days holiday, bonus structure, health plans, and hybrid work options.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and emotional intelligence are essential.
The predicted salary is between 30000 - 42000 £ per year.
A financial services organization in Bradford is seeking individuals for a customer support role focused on helping customers in financial difficulty. Successful candidates will need strong communication skills, emotional intelligence, and the ability to build relationships. They will receive full training and have opportunities for hybrid work after initial competency is achieved. The organization values inclusivity and offers a range of benefits, including 25 days of holiday, a bonus structure, and health plans.
Mortgage Arrears Support Specialist in Bradford employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Arrears Support Specialist in Bradford
✨Tip Number 1
Make sure to research the company and its values before your interview. Understanding their focus on inclusivity and customer support will help you tailor your responses and show that you're a great fit for the Mortgage Arrears Support Specialist role.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication and emotional intelligence, try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and what it’s like to work there. This can give you an edge in your application process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows your genuine interest in joining our team at the financial services organisation.
We think you need these skills to ace Mortgage Arrears Support Specialist in Bradford
Some tips for your application 🫡
Show Your Communication Skills: In your application, make sure to highlight your strong communication skills. We want to see how you can convey complex information clearly and empathetically, especially since you'll be helping customers in financial difficulty.
Demonstrate Emotional Intelligence: When writing your application, share examples that showcase your emotional intelligence. We value candidates who can understand and relate to our customers' feelings, so let us know how you've done this in past roles.
Build Relationships: We’re looking for someone who can build rapport with customers. In your application, mention any experiences where you successfully developed relationships, as this is key to supporting our customers effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Stuff
Before the interview, make sure you understand the basics of mortgage arrears and the financial services industry. Brush up on common terms and concepts so you can speak confidently about them during your chat.
✨Show Your Empathy
Since this role involves helping customers in financial difficulty, be prepared to demonstrate your emotional intelligence. Think of examples from your past where you've successfully supported someone in a tough situation, and share those stories.
✨Practice Active Listening
During the interview, show that you can listen as well as talk. When asked questions, take a moment to think before responding, and make sure to address the interviewer’s points directly. This will showcase your communication skills and ability to build relationships.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, hybrid work opportunities, or how the company fosters inclusivity. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
