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- Tasks: Lead major incidents and mentor a team to enhance incident management processes.
- Company: Top financial services provider in Bradford with a focus on innovation.
- Benefits: Flexible working, 25 days holiday, pension scheme, and health benefits.
- Why this job: Join a dynamic team and make a real impact in the financial sector.
- Qualifications: Strong ITIL knowledge and proven leadership skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services provider in Bradford is seeking a Major Incident & Problem Lead to manage and improve incident management processes. This role involves mentoring a team, leading major incidents, and constructing IT strategies. Candidates should have a strong understanding of ITIL principles and proven leadership abilities.
The position offers flexible working options and various employee benefits, including 25 days of holiday, a pension scheme, and health benefits.
Major Incident & Problem Lead - 24/7 On-Call in Bradford employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident & Problem Lead - 24/7 On-Call in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work with incident management. A friendly chat can open doors and give you insights that might just land you that Major Incident & Problem Lead role.
✨Tip Number 2
Show off your ITIL knowledge! When you get the chance to speak with potential employers, make sure to highlight your understanding of ITIL principles. We all know how crucial they are in managing incidents effectively, so let that expertise shine!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've led major incidents or improved processes. We want you to be ready to share your experiences and demonstrate your leadership abilities confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Major Incident & Problem Lead - 24/7 On-Call in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with incident management and ITIL principles. We want to see how your skills align with the role, so don’t be shy about showcasing your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Major Incident & Problem Lead role. Share specific examples of how you've successfully managed incidents in the past.
Showcase Your Team Mentoring Skills: Since mentoring is a key part of this role, make sure to include any relevant experience you have in leading teams or training others. We love to see how you can inspire and guide your colleagues!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied these principles in past roles, especially in managing incidents and problems. This will show that you understand the framework and can lead effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored teams or led major incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your leadership abilities and how you can guide a team through challenging situations.
✨Understand the Company Culture
Research the financial services provider and their approach to incident management. Knowing their values and how they operate will allow you to tailor your answers to align with their culture, making you a more attractive candidate.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current incident management processes or how they envision the role evolving. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
