At a Glance
- Tasks: Provide 1st line support and monitor critical IT operations in a hybrid role.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a generous pension contribution.
- Other info: Flexible working options to help you balance work, studies, and hobbies.
- Why this job: Be part of a dynamic team and make a real impact on IT operations.
- Qualifications: Experience in IT operations and customer service; familiarity with monitoring tools is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an IT Operations Analyst to join our team on a permanent basis! In this role you will provide 1st line support and monitoring of the business-critical IT operations environment that underpin the Society’s core IT systems. You’ll join our Bradford based Technology Services Team. This is a hybrid role – a mix of working remotely and time in our Bradford office as and when required. It’s full time 40.25 hours per week - 4 shifts on/ 4 shifts off across 7 days, with a 33.3% shift allowance included.
About the role
- Perform alert monitoring through using Dynatrace and ServiceNow Event Management, addressing issues as they arise, using callout where necessary.
- Monitor and provide first line support for all 24*7 batch scheduling and processing using IBS Workload Scheduler.
- Maintain the IT operations environment to a high standard.
- Maintain assigned incidents and requests through ServiceNow within required SLA’s.
- Maintain all relative documentation, and knowledge bases.
- Perform communication effectively to ensure awareness of problems and issues across the team.
- Assist in required IT maintenance, deployments, releases and upgrades with minimal disruption to IT operations.
- Provide access control for all secure areas both at production and DR sites.
- Effectively liaise with 3rd parties and clients when necessary.
About you
- A solid operational background of working with IT operations, in particular the use of monitoring & observability tools.
- Track record of working with Service Management tools such as ServiceNow.
- Experience with Tools such as Dynatrace, IBM Workload Scheduler & ServiceNow are desirable but not critical to a successful application.
- A strong customer service background and a willingness to develop knowledge of IT Operations.
- A demonstrable record of working in a ‘mission critical’ IT operations environment and under pressure.
- Effective communication, engagement and influencing skills.
- Effective root cause analysis skillsets.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.
Want more information? If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk
IT Operations Analyst in Bradford employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values each individual. As an IT Operations Analyst in our Bradford office, you'll enjoy flexible working arrangements, comprehensive training, and numerous opportunities for career development, all while contributing to a member-focused organisation that prioritises your well-being and professional growth. With competitive benefits including generous holiday allowances, a strong pension contribution, and health care options, YBS is committed to ensuring you thrive both personally and professionally.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Analyst in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Yorkshire Building Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Yorkshire Building Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Yorkshire Building Society!
✨Direct Apply to Yorkshire Building Society
Let's not forget to apply directly through the Yorkshire Building Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Analyst in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Yorkshire Building Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Yorkshire Building Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Yorkshire Building Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
