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- Tasks: Manage incidents and problems, ensuring effective communication and continual improvement.
- Company: Join YBS, a forward-thinking tech company with a focus on service excellence.
- Benefits: Enjoy 25 days holiday, bonus opportunities, and private healthcare.
- Other info: Flexible working options and excellent career growth potential.
- Why this job: Make a real impact by optimising services and driving improvements in a dynamic environment.
- Qualifications: Experience in ITIL-based Service Management and strong data analysis skills.
The predicted salary is between 30000 - 40000 £ per year.
YBS has an exciting new opportunity for an Incident & Problem Coordinator to join our Technology Services function. The successful candidate will provide continual improvement principles to Incident & Problem Management policies, practices and procedures to ensure maximum benefit is delivered. This role will be based in our Bradford Head Office, with flexible working from home capability and additional on‑call hours on a rotation throughout the team.
Responsibilities
- Support the management of Major Incidents on a 24/7 basis where required, ensuring they are identified, logged, progressed and resolved within the scope of the Major Incident Management Process.
- Produce clear and concise stakeholder and incident communications.
- Compile Major Incident reports.
- Ensure records are kept up to date for Incidents & Problems and supporting tasks such as changes are raised following the correct procedures.
- Ensure that root cause and trend analysis is carried out effectively to reduce the number of recurring incidents and identify service enhancements.
- Ensure all relevant knowledge is transferred into the Service Desk to promote quality Incident & Problem management.
- Contribute to and lead actions which drive continual improvement of the team and processes.
- Engage with stakeholders to drive service optimisation initiatives.
Qualifications
- An in-depth experience gained in Service Management Support principles and disciplines, based on ITIL best practice.
- Strong knowledge and experience with Incident & Problem Management methodologies and stakeholder management.
- A thorough knowledge of data analysis techniques.
- Excellent MS Office skills, for data analysis and documentation.
- Resourceful – utilise all tools, expertise and knowledge bases to investigate and resolve problems.
Benefits
- Holiday: 25 days plus Bank Holidays, with the option to buy up to a further 5 days.
- Bonus: On target bonus of 7% of eligible pay, with the opportunity to earn up to a maximum of 15%.
- Pension: Contribution up to 11% into your YBS pension.
- Healthcare: Private medical insurance, dental and health plans.
- My Benefits: Access to our self‑service benefits portal for retail, hospitality and health discounts.
Incident & Problem Co-ordinator in Bradford employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident & Problem Co-ordinator in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at YBS. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to Incident & Problem Management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data analysis techniques in past roles to solve problems or improve processes. This is key for the role you're eyeing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Incident & Problem Co-ordinator in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Incident & Problem Coordinator role. Highlight your knowledge of ITIL best practices and any relevant experience in Service Management Support.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've contributed to incident management or process improvements in the past.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application demonstrates your ability to produce concise reports and stakeholder communications. We want to see your writing style shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of Incident & Problem Management methodologies, especially ITIL best practices. Be ready to discuss how you've applied these principles in past roles and how they can benefit the company.
✨Communicate Clearly and Concisely
Since you'll be producing stakeholder communications and incident reports, practice articulating your thoughts clearly. Use examples from your experience to demonstrate how you’ve effectively communicated during major incidents.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis techniques. Think of specific instances where your analytical skills helped identify root causes or trends that led to service improvements. This will show your resourcefulness and problem-solving abilities.
✨Engage with Continuous Improvement
Be ready to talk about how you've contributed to continual improvement in previous roles. Share specific actions you've taken to enhance processes or drive service optimisation initiatives, as this aligns perfectly with the responsibilities of the role.