At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a willingness to learn.
The predicted salary is between 12 - 15 £ per hour.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on‑target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum of 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to Apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor- Part time in Bradford employer: Yorkshire Building Society
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contributions. Our Bradford Branch, located in the vibrant city centre, provides a dynamic environment where you can build meaningful relationships with our members while enjoying flexible working options and comprehensive training for personal growth. With competitive benefits, including generous holiday allowances and a strong commitment to employee wellbeing, YBS is dedicated to helping you thrive both professionally and personally.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Part time in Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've gone the extra mile for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Be yourself! YBS values authenticity, so don’t be afraid to let your personality shine through. Show them who you are and how you can contribute to their inclusive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the YBS family right from the start.
We think you need these skills to ace Customer Service Advisor- Part time in Bradford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about what motivates you and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experiences or skills that align with our values, like empathy and a growth mindset. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for our team. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Why
Before the interview, take a moment to reflect on why you want to work as a Customer Service Advisor. Think about how your values align with the company's mission of enhancing customer experience and building meaningful relationships. This will help you articulate your passion during the interview.
✨Showcase Your People Skills
Since this role is all about connecting with people, prepare examples that highlight your ability to build strong relationships. Think of times when you've gone the extra mile for someone or resolved a conflict effectively. These stories will demonstrate your empathy and emotional intelligence.
✨Embrace Change
The job description mentions a dynamic environment and digital transformation. Be ready to discuss how you handle change and adapt to new situations. Share experiences where you've embraced new technologies or processes, showing that you're open-minded and eager to learn.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team culture at the Bradford Branch or how they support personal development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
