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- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values diversity and inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working options, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a willingness to learn.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
Responsibilities
- As a Customer Service Advisor, you’ll build meaningful relationships with our members and help them find the right products and services to support their goals, whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Qualifications
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Bradford Branch. Bradford Branch is in the city centre on Bank Street and positions to the entrance of the Broadway shopping centre. Transport into Bradford is great with two train stations, good bus service and free car parking within a short walking distance. Bradford branch is one of the largest branches within the network with a fast-paced environment where no two days are the same. We are a large team with a real mixture of colleague experience ranging from 30 years plus to 6 months, all supported and trained to a high level. It’s an amazing place to work; our team enjoys going the extra mile for their customers and engaging out in the community with a variety of activities and events.
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, with the option to buy up to a further 5 days.
- Bonus: On-target bonus of 7% of eligible pay, with the opportunity to earn up to a maximum of 15% when goals are met.
- Pension: YBS contributions up to 11% of eligible pay.
- Healthcare: Private medical insurance, dental and health plans as part of our health benefits.
- My Benefits: Access to our self-service benefits portal with a range of retail, hospitality and health discounts.
Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone. Builds strong, respectful relationships with members and teammates. Has a growth mindset and is eager to learn through our training and development opportunities. Is confident using digital tools and open to learning new technologies. Is committed to personal development and staying future-ready.
Customer Service Advisor in Bradford employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bradford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in customer service or at YBS. A friendly chat can lead to insider info about the role and maybe even a referral!
✨Tip Number 2
Practice your communication skills! Since you'll be connecting with members across various channels, try role-playing scenarios with a friend. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show your passion for helping others! During interviews, share stories that highlight your empathy and how you've gone the extra mile for someone. It’s all about making those meaningful connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so keep checking back!
We think you need these skills to ace Customer Service Advisor in Bradford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission.
Show Your Passion for Customer Service: Make sure to highlight any experiences where you've gone the extra mile for someone. We love candidates who are motivated to help others, so share those stories that showcase your commitment to customer service!
Tailor Your Application: Take a moment to read through the job description and match your skills and experiences to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past.
✨Show Your People Skills
Since this role is all about building relationships, think of specific instances where you’ve successfully connected with others. Be prepared to discuss how you handle difficult situations and maintain a positive attitude.
✨Embrace Change and Curiosity
YBS values adaptability, so come ready to talk about how you thrive in dynamic environments. Share experiences where you embraced change or learned something new, showing your growth mindset.
✨Be Yourself and Be Inclusive
YBS is all about inclusivity, so don’t shy away from sharing your unique perspective. Highlight any experiences that demonstrate your respect for diversity and how you create a welcoming atmosphere for everyone.
