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- Tasks: Help customers achieve their financial goals through excellent service and support.
- Company: A leading financial institution with a focus on customer relationships.
- Benefits: Flexible hours, supportive environment, and no sales pressure.
- Why this job: Perfect entry-level role for those passionate about helping others and growing their career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity to work in both Birmingham and Wolverhampton locations.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial institution in Birmingham seeks a passionate Customer Service Advisor. In this dual-location role, you will build meaningful relationships to help members achieve their financial goals. You should excel in seamless communication, ready to support both in-branch and online. The position emphasizes customer-centric service without the pressure of sales targets. Full flexibility is essential, making this an ideal entry point for those looking to grow within a supportive environment.
Customer Service Advisor - Dual Location (Birmingham/Wolverhampton) employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Dual Location (Birmingham/Wolverhampton)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the financial institution on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we can handle tricky situations with ease, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Dress the part! Even if the role is customer-focused, looking sharp can make a great first impression. We want to convey professionalism and readiness to help from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Advisor - Dual Location (Birmingham/Wolverhampton)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others achieve their financial goals!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any relevant experience in customer service and your ability to communicate effectively, both in-person and online.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the financial institution. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've successfully communicated with customers in the past, whether in-person or online. Practising clear and concise responses will help you shine during the interview.
✨Emphasise Your Customer-Centric Approach
Since the role focuses on customer service without sales pressure, be ready to discuss your passion for helping others. Share specific instances where you've gone above and beyond to assist customers, highlighting your commitment to their financial goals.
✨Flexibility is Key
This position requires full flexibility, so be prepared to discuss your availability. Think about how you can adapt to different situations and locations, and be ready to express your enthusiasm for working in both Birmingham and Wolverhampton.
