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For Companies At a Glance
- Tasks: Build meaningful relationships and support members with their financial goals.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working hours, 25 days holiday, and personal development opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: No experience needed, just a passion for exceptional customer service.
- Other info: Dynamic work environment across Birmingham and Wolverhampton branches.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
As a Customer Service Advisor, you'll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that's saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what's right for our members—without the pressure of sales targets.
This is a dual-location role, with the successful candidate working across both Birmingham and Wolverhampton branches. Both branches are well-loved by our members, and within easy commuting distance of each other.
As Manager, I’m looking to attract someone who has a genuine passion for delivering exceptional customer service and who puts the customer at the heart of everything they do. The ideal candidate embraces change quickly, has a strong digital-transformation mindset, and brings the commitment, flexibility, and drive needed to enhance our already successful team.
We're looking for someone who cares deeply about their customers, their colleagues, and the organisation they represent, and who is eager to grow, develop, and take ownership of their own progression. This role offers a fantastic opportunity for personal development and potential career advancement — a great way to begin your YBS journey. Full flexibility is essential.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You’ll get 25 days plus.
Customer Service Advisor in Birmingham employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out YBS's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to chat confidently across different channels. Try role-playing with a friend or family member to get comfortable with various scenarios.
✨Tip Number 3
Show your passion for customer service! Think of examples from your past experiences where you've gone the extra mile for someone. This will demonstrate your commitment to putting customers first, which is key for YBS.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to reflect the values and skills mentioned in the job description. Highlight your ability to build relationships and your commitment to going the extra mile for customers—this is what we’re all about!
Show Your Growth Mindset: We love candidates who are eager to learn and grow. In your application, mention any experiences where you've embraced change or developed new skills. This will show us that you’re ready to take on challenges and thrive in our dynamic environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Inside Out
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they prioritise member relationships. This will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you’ve gone the extra mile for someone. This will demonstrate your ability to connect with members and create a supportive atmosphere.
✨Embrace Change and Flexibility
YBS values candidates who thrive in dynamic environments. Be ready to discuss times when you’ve adapted to change or learned new technologies quickly. This shows you’re open-minded and ready to grow with the company.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support personal development. This not only shows your interest but also helps you gauge if it’s the right fit for you.
