At a Glance
- Tasks: Build meaningful relationships with members and support them across multiple channels.
- Company: Yorkshire Building Society, a respectful and inclusive workplace.
- Benefits: 25 days holiday, healthcare options, and a bonus scheme.
- Why this job: Join a flexible team where your individuality is valued and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Yorkshire Building Society in Ashton-under-Lyne is seeking a Customer Service Advisor to build meaningful relationships with members. You'll communicate across multiple channels and support members with their accounts without sales pressure.
The role offers flexibility and a collaborative environment where all staff are respected for who they are.
Key benefits include:
- 25 days holiday plus bank holidays
- Healthcare options
- A bonus scheme
Member Experience Advisor (Branch Network) in Ashton-under-Lyne employer: Yorkshire Building Society
Yorkshire Building Society in Ashton-under-Lyne is an excellent employer that prioritises the well-being and growth of its employees. With a strong focus on building meaningful relationships with members, the company fosters a collaborative work culture where every individual is valued. Employees enjoy generous benefits such as 25 days of holiday plus bank holidays, healthcare options, and a rewarding bonus scheme, making it a truly supportive environment for personal and professional development.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Advisor (Branch Network) in Ashton-under-Lyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Yorkshire Building Society's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their collaborative environment.
✨Tip Number 2
Practice your communication skills! As a Member Experience Advisor, you'll be chatting with members across various channels. Try role-playing with a friend or family member to get comfortable with different scenarios and questions that might come up.
✨Tip Number 3
Showcase your relationship-building skills! Think of examples from your past experiences where you've successfully built rapport with customers. Be ready to share these stories during your interview to demonstrate how you can create meaningful connections with members.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you submit it there. It shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Member Experience Advisor (Branch Network) in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and how they relate to building meaningful relationships with members.
Tailor Your Application:Make sure to customise your application for the Member Experience Advisor role. Highlight your customer service skills and any relevant experience that shows you can support members effectively without sales pressure. We love seeing how you connect with our values!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as this is key in supporting our members across multiple channels.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Yorkshire Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Yorkshire Building Society. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Member Experience Advisor, you'll need to communicate effectively across various channels. Prepare examples from your past experiences where you've successfully resolved customer queries or built relationships. This will demonstrate your ability to connect with members without any sales pressure.
✨Emphasise Teamwork and Collaboration
The role highlights a collaborative environment, so be ready to discuss how you work well in teams. Share specific instances where you've contributed to a team goal or supported colleagues, showcasing your respect for diverse perspectives.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or growth opportunities. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
