At a Glance
- Tasks: Connect with people and help them achieve their financial goals.
- Company: Join Yorkshire Building Society, a member-focused organisation.
- Benefits: Enjoy 25 days holiday, health perks, and a bonus scheme.
- Other info: Flexible working options and a supportive team environment await you.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 28800 - 43200 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals - whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members – without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Ashton Branch: Here at Ashton branch we are a very friendly, supportive and sociable team who really care about our colleagues, customers and our community. We pride ourselves on our exceptional customer service and enjoy working in a busy environment, celebrating successes and having fun. No working day is ever the same because our roles are versatile. So we can be working on the counter completing transactions, conducting savings meetings with customers who want to open or review accounts or we can be out and about delivering financial education sessions in local schools or with local community groups.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders; we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on‑target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS; when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor in Ashton-under-Lyne employer: Yorkshire Building Society
At Yorkshire Building Society, we pride ourselves on being an exceptional employer, offering a supportive and friendly work culture in our Ashton-under-Lyne branch. With a strong focus on employee development, flexible working options, and a commitment to inclusivity, we empower our Customer Service Advisors to build meaningful relationships with our members while enjoying a rewarding career. Join us to be part of a team that values your contributions and celebrates success together.
Contact Details:
Yorkshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ashton-under-Lyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yorkshire Building Society. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their friendly, supportive environment.
✨Tip Number 2
Practice your people skills! As a Customer Service Advisor, you'll be all about building relationships. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when it comes to communicating with members in real life.
✨Tip Number 3
Show off your adaptability! YBS is looking for someone who thrives in dynamic environments. Be ready to share examples of how you've embraced change in the past. Whether it's learning new tech or adjusting to a busy day, let them know you're up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining the YBS family. So, get your application in and let’s make this happen!
We think you need these skills to ace Customer Service Advisor in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about what motivates you and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experiences or skills that align with our values, like empathy and a growth mindset. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our members!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Yorkshire Building Society
✨Know Your Stuff
Before the interview, take some time to research Yorkshire Building Society and their values. Understand their commitment to customer service and how they support their members. This will help you align your answers with what they’re looking for.
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is key. Prepare examples of how you've built relationships in previous roles or situations. Highlight your empathy and emotional intelligence to demonstrate that you can create a welcoming atmosphere.
✨Embrace Change
YBS values adaptability, especially as they undergo digital transformation. Be ready to discuss how you've thrived in dynamic environments and embraced change in the past. Share specific instances where you’ve learned new tools or processes quickly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture at the Ashton branch or how they support personal development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
