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- Tasks: Connect with customers, helping them find the right products and services for their goals.
- Company: Join a leading team at YBS, known for its community focus and customer care.
- Benefits: Enjoy a competitive salary, health benefits, generous holiday, and a supportive work environment.
- Other info: Embrace a culture of collaboration and community engagement with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: No experience needed; just bring your positive mindset and eagerness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Please Note: This role will require you to predominately work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. As we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Newmarket Branch: Newmarket is a well-connected market town in West Suffolk, known worldwide as the home of horseracing. It has a friendly community feel, a good range of shops, cafés and local amenities, and easy access to open countryside.
Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives. As a team, we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fundraising. There is no onsite parking; however, there are several car parks within walking distance of the branch.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love, whatever’s important to you, and whatever stage of life you’re at. Such as:
- Our pension scheme (where you can get up to 11% from us)
- On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
- Access to brilliant health benefits
- Life assurance at 6 times your salary
- 25 days holiday (and the option to buy more)
- Cycle to work or an interest-free loan for an annual ticket
- Wellbeing resources and tools
- Retail and Leisure discounts
Customer Service Advisor in Wales employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and their values. This will help you connect your experiences with what they’re looking for in a Customer Service Advisor.
✨Tip Number 2
Practice your communication skills! Since this role involves chatting with members across various channels, try role-playing different scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show your passion for helping others! During your interview, share examples of how you've gone the extra mile for someone in the past. This will highlight your empathy and commitment to customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the YBS team!
We think you need these skills to ace Customer Service Advisor in Wales
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you tick. Authenticity goes a long way in connecting with us.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your skills and experiences that align with our values, like empathy and teamwork. Show us how you can contribute to our mission of providing Real Help for Real Lives!
Show Your Passion: We love candidates who are genuinely excited about the role and our company. Share why you’re interested in working with us and how you can help enhance the customer experience. Your enthusiasm can really set you apart!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know the Company
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and community engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you’ve successfully connected with customers or colleagues. Highlight your empathy and emotional intelligence, as these traits are crucial for creating a welcoming atmosphere.
✨Embrace Change
YBS is undergoing a digital transformation, so be ready to discuss how you adapt to new technologies and changes in the workplace. Share any experiences where you’ve embraced change positively, showing that you thrive in dynamic environments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture at the Newmarket Branch or how they support personal development. This not only shows your interest but also helps you gauge if the role is the right fit for you.