Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect with customers and help them achieve their goals through excellent service.
- Company: Join a leading financial services team focused on community and customer experience.
- Benefits: Enjoy competitive pay, health perks, generous holiday, and personal development opportunities.
- Other info: Dynamic role with opportunities for community engagement and personal growth.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: No experience needed, just a positive attitude and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Please Note: This role will require you to predominately work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. As we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Newmarket Branch. Newmarket is a well-connected market town in West Suffolk, known worldwide as the home of horseracing. It has a friendly community feel, a good range of shops, cafés and local amenities, and easy access to open countryside.
Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives. As a team, we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fundraising. There is no onsite parking; however, there are several car parks within walking distance of the branch.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love, whatever’s important to you, and whatever stage of life you’re at. Such as:
- Our pension scheme (where you can get up to 11% from us)
- On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
- Access to brilliant health benefits
- Life assurance at 6 times your salary
- 25 days holiday (and the option to buy more)
- Cycle to work or an interest-free loan for an annual ticket
- Wellbeing resources and tools
- Retail and Leisure discounts
Locations
Customer Training Support Advisor in Newmarket, Suffolk employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Newmarket, Suffolk
✨Tip Number 1
Get to know the company! Research YBS and its values, especially how they focus on customer service and community engagement. This will help you connect your experiences to what they care about during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various channels, role-play different scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your enthusiasm for learning! Highlight your growth mindset and eagerness to embrace new technologies. Share examples of how you've adapted to change in the past, as this aligns perfectly with YBS's dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the YBS team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Training Support Advisor in Newmarket, Suffolk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about what motivates you and how you connect with people, especially in customer service.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight your experiences that align with building relationships and supporting customers. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our members!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know the Company and Its Values
Before your interview, take some time to research YBS and understand their mission and values. This will help you align your answers with what they stand for, especially their focus on customer service and community engagement.
✨Showcase Your People Skills
As a Customer Training Support Advisor, you'll be connecting with members daily. Prepare examples of how you've built relationships in previous roles or situations. Highlight your empathy and emotional intelligence to demonstrate that you can create a welcoming atmosphere.
✨Embrace Change and Curiosity
YBS is undergoing a digital transformation, so it's essential to show that you're adaptable and eager to learn. Share experiences where you've embraced change or learned new technologies, showcasing your growth mindset.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support personal development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.