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For Companies At a Glance
- Tasks: Connect with customers, help them find the right products, and support their goals.
- Company: Join a leading team at YBS, making a real difference in customer service.
- Benefits: Enjoy competitive pay, health perks, 25 days holiday, and more!
- Other info: Dynamic work environment with opportunities for personal growth and community engagement.
- Why this job: Be part of an exciting digital transformation and enhance customer experiences.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Please Note: This role will require you to predominately work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. As we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Newmarket Branch. Newmarket is a well-connected market town in West Suffolk, known worldwide as the home of horseracing. It has a friendly community feel, a good range of shops, cafés and local amenities, and easy access to open countryside.
Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives. As a team, we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fundraising. There is no onsite parking; however, there are several car parks within walking distance of the branch.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love, whatever’s important to you, and whatever stage of life you’re at. Such as:
- Our pension scheme (where you can get up to 11% from us)
- On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
- Access to brilliant health benefits
- Life assurance at 6 times your salary
- 25 days holiday (and the option to buy more)
- Cycle to work or an interest-free loan for an annual ticket
- Wellbeing resources and tools
- Retail and Leisure discounts
Locations
Customer Service Advisor - Training in Newmarket, Suffolk employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training in Newmarket, Suffolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and their values. This will help you connect with the team and show that you're genuinely interested in making a difference in customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be confident and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone the extra mile for someone in the past. This will highlight your ability to build strong relationships and create a welcoming atmosphere for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining our fantastic team.
We think you need these skills to ace Customer Service Advisor - Training in Newmarket, Suffolk
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to reflect the values and skills mentioned in the job description. Highlight your ability to build relationships and your motivation to go the extra mile for our members.
Showcase Your Growth Mindset: We love candidates who are eager to learn and grow! Share examples of how you've embraced change or developed new skills in previous roles, as this aligns perfectly with our commitment to personal development.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know the Company and Its Values
Before your interview, take some time to research YBS and understand their mission and values. This will help you align your answers with what they stand for, especially their focus on enhancing customer experience and community engagement.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you've successfully connected with others, resolved conflicts, or provided exceptional service. This will demonstrate your ability to create a welcoming atmosphere.
✨Embrace Change and Curiosity
YBS is undergoing a digital transformation, so be ready to discuss how you adapt to change. Share instances where you've embraced new technologies or processes, showing that you're open-minded and eager to learn.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at the Newmarket Branch or how they support personal development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.