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For Companies At a Glance
- Tasks: Connect with customers and help them achieve their financial goals.
- Company: Join a leading team at YBS, making a real impact in the community.
- Benefits: Enjoy competitive pay, health benefits, generous holiday, and a great pension scheme.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of an exciting digital transformation and enhance customer experiences.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Please Note: This role will require you to predominately work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Newmarket Branch. Newmarket is a well-connected market town in West Suffolk, known worldwide as the home of horseracing. It has a friendly community feel, a good range of shops, cafés and local amenities, and easy access to open countryside.
Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives. As a team, we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fundraising. There is no onsite parking; however, there are several car parks within walking distance of the branch.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love - whatever’s important to you, and whatever stage of life you’re at. Such as:
- Our pension scheme (where you can get up to 11% from us)
- On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
- Access to brilliant health benefits
- Life assurance at 6 times your salary
- 25 days holiday (and the option to buy more)
- Cycle to work or an interest-free loan for an annual ticket
- Wellbeing resources and tools
- Retail and Leisure discounts
Locations
Customer Service Advisor in Newmarket, Suffolk employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newmarket, Suffolk
✨Tip Number 1
Get to know the company! Research YBS and its values, especially how they focus on enhancing customer experience. This will help you connect your personal experiences to their mission during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, role-play different scenarios with friends or family to build confidence and adaptability.
✨Tip Number 3
Show your enthusiasm for learning! Highlight your growth mindset in interviews by sharing examples of how you've embraced change or learned new skills in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the YBS team and making a difference.
We think you need these skills to ace Customer Service Advisor in Newmarket, Suffolk
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you tick. Authenticity goes a long way in connecting with us.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your skills and experiences that align with our values and the job description. Show us how you can contribute to enhancing the customer experience!
Show Your Passion: We love candidates who are genuinely excited about helping others. In your application, express your enthusiasm for customer service and how you can make a difference in our members' lives. Let us know why this role is perfect for you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know the Company and Its Values
Before your interview, take some time to research the company’s values and mission. Understanding what they stand for will help you align your answers with their expectations, especially since they value empathy, diversity, and a growth mindset.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you’ve successfully connected with customers or colleagues. Highlight your ability to create a welcoming atmosphere and how you’ve gone the extra mile for others.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about scenarios where you had to solve a problem or deal with a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Embrace Digital Tools
Since the role involves using digital tools, be prepared to discuss your comfort level with technology. Share any relevant experiences where you’ve used digital platforms to enhance customer service or improve efficiency, showing that you’re ready for their digital transformation.