At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a leading organisation with a vibrant Branch Network.
- Benefits: Enjoy a competitive salary, health benefits, generous holiday, and a great pension scheme.
- Other info: Dynamic branches with unique characters and fantastic career development opportunities.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Pontefract Branch: "The branch is situated right in the centre of the historic market town of Pontefract. It benefits from fantastic transport links via three separate stations as well as local access to the M62, meaning this is a fantastic opportunity for commuters and locals alike. The branch is an exceptionally popular branch for our customers and benefits from staff with lots of experience and passion. A perfect branch to start your YBS journey."
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as:
- Our pension scheme (where you can get up to 11% from us)
- On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
- Access to brilliant health benefits
- Life assurance at 6 times your salary
- 25 days holiday (and the option to buy more)
- Cycle to work or an interest-free loan for an annual ticket
- Wellbeing resources and tools
- Retail and Leisure discounts
Customer Service Advisor in Leeds employer: Yorkshire Building Society (YBS)
At YBS, we pride ourselves on being an exceptional employer, particularly for those joining our Customer Service team in the vibrant Pontefract Branch. With a strong focus on employee growth and a supportive work culture, we offer extensive training opportunities, a generous benefits package including a robust pension scheme and health benefits, and a commitment to fostering meaningful relationships with our members. Our branch's unique character, combined with its excellent transport links and passionate staff, makes it an ideal place to start your career journey with us.
Contact Details:
Yorkshire Building Society (YBS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company! Research YBS and its values, especially how they focus on enhancing customer experience. This will help you connect your personal experiences with their mission during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, role-play different scenarios with friends or family to build confidence and adaptability.
✨Tip Number 3
Show your enthusiasm for learning! Highlight your growth mindset and eagerness to embrace new technologies in your conversations. This will resonate well with YBS's commitment to personal development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the YBS team.
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you tick.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your skills in building relationships and your passion for helping others, as these are key to our team at YBS.
Show Your Growth Mindset:We love candidates who are eager to learn and grow! Mention any experiences where you've embraced change or developed new skills, as this aligns perfectly with our values at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our Branch Network.
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past. This will show your genuine interest in helping others.
✨Showcase Your Communication Skills
Since you'll be communicating across various channels, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to get comfortable with different communication styles.
✨Emphasise Your Growth Mindset
Be prepared to discuss how you embrace change and learn from experiences. Share specific instances where you've adapted to new situations or technologies, as this aligns perfectly with the company's focus on digital transformation.
✨Demonstrate Empathy and Emotional Intelligence
Think about how you can create a welcoming atmosphere for customers. During the interview, express your understanding of diverse perspectives and how you would approach building strong relationships with both members and teammates.
