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- Tasks: Connect with customers and help them achieve their financial goals in a dynamic environment.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal growth.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Why this job: Make a real difference in people's lives while developing your skills and career.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
- Other info: Flexible working options available to fit around your studies and lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
Please note this role requires you to work at both Wisbech & Kings Lynn Branch. If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Wisbech & Kings Lynn Branch. This is an amazing opportunity to join our successful team in Kings Lynn & Wisbech. We have a fantastic team underpinned by a shared goal of providing joyful customer experiences. We see lots of regular customers and love encouraging new ones to our branch; our customers quite often comment on the family-like atmosphere and we take pride in the service they receive. Our Kings Lynn branch is located in the high street and is in close proximity to all of the other financial institutions and very easily accessible. It is also nearby the central bus station and a train station just a short walk away. Our Wisbech branch is located in the centre of the town on the market square and is also a short walk away from the nearby bus station. There is also free parking available from this branch for when it is required.
You will have lots of opportunities to network and you may be required to cover other branches in the local area. This is a really varied role and no working day is the same, from serving customers on our counter, opening or changing accounts, helping us prepare and deliver Money Minds sessions to help educate adults and children on all matters money, to preparing and delivering frauds and scams sessions - we really are a branch that likes to keep busy and are passionate about purposeful working.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor - Dual Branch Kings Lynn & Wisbech - 9 Month Fixed Term Contract in King's Lynn employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Dual Branch Kings Lynn & Wisbech - 9 Month Fixed Term Contract in King's Lynn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone the extra mile for customers in the past. This will highlight your commitment to providing exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Service Advisor - Dual Branch Kings Lynn & Wisbech - 9 Month Fixed Term Contract in King's Lynn
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with people and making a difference.
Tailor Your Application: Make sure to customise your application to highlight how your values align with ours. Mention specific experiences that demonstrate your commitment to customer service and teamwork, as these are key for us.
Show Your Growth Mindset: We love candidates who are eager to learn! Share examples of how you've embraced change or developed new skills in the past. This will show us that you're ready to grow with us at YBS.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know the Company
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they prioritise member relationships. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you've gone the extra mile for customers or colleagues. Highlight your empathy and emotional intelligence, as these traits are key to creating a welcoming atmosphere.
✨Embrace Change and Learning
YBS values adaptability and a growth mindset. Be ready to discuss how you've handled change in previous roles and your eagerness to learn new skills. Mention any digital tools you're familiar with, as this shows you're open to embracing the exciting digital transformation happening at YBS.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at the Kings Lynn & Wisbech branches or how YBS supports personal development. This not only shows your interest but also helps you gauge if the company culture aligns with your values.