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For Companies At a Glance
- Tasks: Support members in finding the right products and services while providing excellent customer service.
- Company: Join YBS, a member-focused organisation dedicated to creating a welcoming atmosphere.
- Benefits: Enjoy flexible working hours, 25 days holiday, bonuses, and health benefits.
- Why this job: Be part of a friendly team, make a real impact, and grow your skills in a supportive environment.
- Qualifications: No specific experience needed, just a passion for helping people and a willingness to learn.
- Other info: Opportunities to engage with the community through financial education sessions.
The predicted salary is between 24000 - 36000 £ per year.
If you're great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we're right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.
About the Role
As a Customer Service Advisor you'll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that's saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what's right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Northallerton Branch.
We have an exciting opportunity to join our friendly team here in Northallerton. We are one big family and our branch prides itself on creating a welcoming atmosphere for our customers, offering an outstanding level of support and service. As well as helping our customers in branch and over the phone, there are opportunities to get out and about in the community delivering financial education sessions along with a range of other workshops in schools and community groups.
Northallerton branch is in the heart of the High Street, serving our busy market town and surrounding villages. We have connections with the local BID and are proud to still offer a face-to-face service on the High Street.
About You
Being part of the team isn't about being a whizz in financial services, or about having lots of customer service experience. Instead, it's about:
- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it's important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.
About Us
At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development. We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
Customer Service Advisor -12 Month Fixed Term employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -12 Month Fixed Term
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss your interpersonal skills and experiences. Since the role focuses on building relationships with members, think of specific examples where you've successfully engaged with customers or resolved issues.
✨Tip Number 3
Research the Northallerton branch and its community involvement. Being knowledgeable about local initiatives and how YBS supports them can demonstrate your genuine interest in the role and the area.
✨Tip Number 4
Showcase your willingness to learn and grow. Highlight any past experiences where you've embraced training or development opportunities, as this aligns with YBS's focus on personal growth and career advancement.
We think you need these skills to ace Customer Service Advisor -12 Month Fixed Term
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight your people skills and ability to support members in various ways, as these are key aspects of the role.
Tailor Your CV: Make sure your CV reflects your experience in customer service or any relevant roles. Emphasise your communication skills and any instances where you've gone the extra mile for customers or colleagues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of YBS's values. Mention how you can contribute to creating a welcoming atmosphere and supporting the community.
Showcase Your Growth Mindset: In your application, demonstrate your willingness to learn and develop. Mention any training or development experiences you've had and how they have prepared you for this role at YBS.
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples of how you've successfully interacted with customers in the past, highlighting your communication skills and empathy.
✨Understand the Company Culture
Familiarise yourself with YBS's values and mission. Be ready to discuss how you align with their focus on inclusivity and community engagement, as this will demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you went the extra mile for a customer or resolved a challenging situation, and be prepared to share these stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the branch's community involvement or training opportunities. This shows your enthusiasm for the role and your desire to contribute positively.
