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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and enhance their experience daily.
- Company: Join YBS, a leading financial institution dedicated to customer satisfaction.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: No specific experience needed, just a passion for helping others.
- Other info: This is a 12-month fixed-term role with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
If you're great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things.
Customer Service Advisor -12 Month Fixed Term employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -12 Month Fixed Term
✨Tip Number 1
Familiarise yourself with the values and mission of YBS. Understanding their commitment to customer experience will help you align your answers during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will showcase your problem-solving skills and ability to provide excellent service, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being able to discuss these during your interview will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of YBS if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Advisor -12 Month Fixed Term
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Use specific examples that demonstrate your ability to provide excellent customer experiences and solve problems efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for YBS and how your values align with their commitment to providing the best customer experience.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet friendly, reflecting the customer-centric nature of the role.
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your empathy and communication skills.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare for situational questions where you might need to resolve a customer issue. Think about how you can demonstrate your ability to stay calm under pressure and find effective solutions.
✨Research the Company
Familiarise yourself with YBS and its values. Understanding their commitment to customer experience will help you align your answers with what they are looking for. Mention specific initiatives or values that resonate with you during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the Customer Service team.
