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- Tasks: Connect with customers and help them achieve their financial goals.
- Company: Join YBS, a member-focused organisation with a strong community spirit.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
- Other info: Flexible working hours to fit around your studies and personal life.
The predicted salary is between 16200 - 16200 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
As a Customer Service Advisor, you'll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that's saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what's right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Croydon Branch is looking for a new addition to our very successful and motivated team, we are committed to growing our business and are extremely passionate about providing new and existing customers with an exceptional service. You will be fully supported with the necessary training to service our customers' mortgage and savings needs and requirements through multiple channels, including face to face, telephone and online. We are passionate about personal development and if you have aspirations to move on to further opportunities, we will actively build your skills and capabilities. Croydon branch is easily accessible by train with East Croydon station within walking distance.
About You
You don't need a background in financial services or years of customer service experience. What matters most is your mindset and values. We're looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that's why we'll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Locations
Customer Service Adviser in Croydon, Surrey employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Croydon, Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've gone the extra mile for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Be yourself! YBS values authenticity, so don’t be afraid to let your personality shine through. Show them who you are and how you can contribute to their inclusive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the YBS family right from the start!
We think you need these skills to ace Customer Service Adviser in Croydon, Surrey
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with people and making a difference.
Tailor Your Application: Make sure to customise your application to highlight how your values align with ours. Mention specific experiences that demonstrate your motivation to go the extra mile for colleagues and members.
Show Your Growth Mindset: We love candidates who are eager to learn! Share examples of how you've embraced change or developed new skills in the past. This will show us you're ready to thrive in our dynamic environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward—just like we like it!
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know the Company
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they support their members. This will help you align your answers with what they’re looking for.
✨Show Your People Skills
As a Customer Service Adviser, your ability to connect with people is key. Prepare examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your empathy and emotional intelligence.
✨Embrace Change
YBS is undergoing a digital transformation, so be ready to discuss how you adapt to new technologies. Share any experiences where you’ve successfully embraced change or learned new tools quickly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at the Croydon Branch or how they support personal development. This shows your genuine interest in the role and the company.