Customer Service Advisor in Castleford

If youre great with people, a Customer Service career in our Branch Network could be a great choice for you.

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business.

We always look for ways to give the best customer experience, make things more efficient and try new things.

And because were right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor youll

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether thats saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do whats right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special.

Here is what the hiring manager had to say about Castleford Branch.

Castleford branch is a very successful branch which lies in our Yorkshire East Area of YBS.

It is in the centre of Castleford town centre and has great transport links from buses and trains.

It also has a close proximity to the M62 motorway.

It is a very busy branch but a great place to work where every day is totally different.

It has a loyal customer base which is served by a great team of 6 staff with a real mix of colleague experience ranging from 30 years to a year and all have the right level of knowledge and capability to help support our customers

About You

Being part of the team isnt about being a whizz in financial services, or about having lots of customer service experience. Instead, its about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why its important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready
• About Our Benefits

Everyones different. Thats why we offer a wide range of benefits and rewards that we think youll love whatevers important to you, and whatever stage of life youre at. Such as

• Our pension scheme
• (where you can get up to 11% from us)
• On target bonus of 7%
• (with the opportunity to earn up to a maximum 15%)
• Access to brilliant health benefits
• Life assurance at 6 times your salary
• 25 days holiday
• (and the option to buy more)
• Cycle to work or an interest-free loan for an annual ticket
• Wellbeing resources and tools
• Retail and Leisure discounts
• TPBN1_UKTJ