At a Glance
- Tasks: Connect with people and help them achieve their financial goals through excellent customer service.
- Company: Join a leading organisation focused on enhancing customer experiences and community engagement.
- Benefits: Enjoy a competitive pension scheme, health benefits, 25 days holiday, and more.
- Other info: Opportunities for personal development and community volunteering available.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Job Description
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you.
As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation.
Were always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas.
And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role As a Customer Service Advisor, youll: Build meaningful relationships with our members and help them find the right products and services to support their goalswhether thats saving for a special trip, buying a first home, or planning for the future.
Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
Focus on doing whats right for our memberswithout the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work.
Heres what the hiring manager says about our Canterbury Branch.
We have an exciting opportunity for someone who is passionate about helping people and delivering excellent customer service to join our small friendly team here in Canterbury.
We pride ourselves on creating a welcoming atmosphere and providing an outstanding level of support and service to our savings and mortgage customers.
As well as helping our customers in branch and over the phone there are opportunities to volunteer in the local community delivering financial education workshops in schools and community groups.
The branch is located in St Margaret's Street in the centre of the city just off the High Street between HMV and Cosy Club.
About You You dont need a background in financial services or years of customer service experience.
What matters most is your mindset and values.
Were looking for someone who: Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
Thrives in dynamic environments and embraces change with curiosity and positivity.
Values diversity and understands the importance of different perspectives, experiences, and skills.
Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
Builds strong, respectful relationships with members and teammates.
Has a growth mindset and is eager to learn through our training and development opportunities.
Is confident using digital tools and open to learning new technologies.
Is committed to personal development and staying future-ready.
About Our Benefits Everyones different.
Thats why we offer a wide range of benefits and rewards that we think youll love whatevers important to you, and whatever stage of life youre at.
Such as Our pension scheme (where you can get up to 11% from us)On target bonus of 7% (with the opportunity to earn up to a maximum 15%)Access to brilliant health benefits Life assurance at 6 times your salary25 days holiday (and the option to buy more)Cycle to work or an interest-free loan for an annual ticket Wellbeing resources and tools Retail and Leisure discounts TPBN1_UKTJ
Locations
Customer Service Advisor in Canterbury, Kent employer: Yorkshire Building Society (YBS)
Yorkshire Building Society is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Bradford. With a strong focus on employee development, we offer numerous growth opportunities and a competitive salary, ensuring that our team members are well-equipped to lead high-impact engineering initiatives. Join us to be part of a supportive environment where your contributions drive meaningful change and enhance our technology landscape.
Contact Details:
Yorkshire Building Society (YBS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Canterbury, Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yorkshire Building Society (YBS). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yorkshire Building Society (YBS) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Canterbury, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yorkshire Building Society (YBS):Your cover letter is your chance to shine! Tell us why you want to work at Yorkshire Building Society (YBS) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yorkshire Building Society (YBS)!
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
