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- Tasks: Support and manage telephony systems, troubleshoot issues, and implement service improvements.
- Company: A leading organisation embracing digital transformation with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in supporting telephony systems and strong customer service skills.
- Other info: Be part of a 24/7 support team with excellent career development opportunities.
The predicted salary is between 35000 - 45000 £ per year.
As our new Network Engineer - Telephony, you'll be supporting the Telephony platform used across the YBS organisation which supports colleagues across our branch network, contact centres, our head office sites and back-office colleagues. This role is varied and can be quite fast-paced where no two days are the same. Our platform is Mitel based with a number of other services integrated into the overall platform. This is a hybrid role with remote working and some onsite presence in our Bradford and central Leeds offices. The team operates a 24 x 7, 365 days on call rota.
About the role:
- Manage and support (daily) the telephony applications for our main sites and branch network.
- Troubleshoot complex telephony problems across suppliers and departments using a logical and methodical approach, collating information to escalate to our 3rd party where required.
- Lead the planning and co-ordination of planned works, including raising changes, representation at CAB and updating stakeholders.
- Support our colleagues through implementation of service improvements or support in use of our systems.
- Provide out of hours support through on call and planned changes to keep our systems running smoothly.
- Ensure documentation meets the required standard and is kept centrally for all support services and systems.
- Assist colleagues in adopting our technology applications and best practices.
About you:
Do you have experience in supporting telephony systems? Do you strive to provide excellent customer service whilst continuing to learn new skills? If so, this role could be for you! You will also have:
- Experience in supporting telephony platforms; our existing platform is Mitel based with a number of applications such as Mitel Border Gateway, MiVoice Business, Mitel Contact Centre and Micollab.
- Be adaptable and keen to learn new technologies as these change over time.
- Experience with other Telephony applications such as call recording, Workforce Management, Eckoh IVR, Dialler would be advantageous.
- Strong workload management skills and ability to work at pace.
We may be almost 160 years old, but we're still leading the way when it comes to digital transformation. Our ever-growing IT, Transformation and Digital teams are embracing innovation to shape change and drive us into the modern age of information, AI, and automation. All whilst keeping us, and our members, safe. So, they have a real impact on our transformation journey, and our future. And that means you can too!
Network Engineer in Bradford employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer in Bradford
✨Tip Number 1
Network with industry professionals! Join online forums or local meetups related to telephony and network engineering. This way, we can learn from others' experiences and maybe even get some insider info on job openings.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source telephony projects. This not only boosts your portfolio but also demonstrates your hands-on experience to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to telephony systems. We can even do mock interviews with friends or mentors to build confidence and refine our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Network Engineer in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer role. Highlight your experience with telephony systems, especially Mitel, and any relevant applications you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about telephony and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex telephony issues in the past. We’re all about logical and methodical approaches, so let us know how you’ve used these skills to resolve problems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know Your Tech
Make sure you brush up on your knowledge of telephony systems, especially Mitel and its applications. Be ready to discuss your experience with troubleshooting and supporting these platforms, as well as any other telephony applications you've worked with.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex telephony issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical approach to problem-solving.
✨Emphasise Customer Service
Since this role involves supporting internal colleagues, highlight your commitment to excellent customer service. Share instances where you've gone above and beyond to assist users or improve their experience with technology.
✨Be Ready for a Fast-Paced Environment
This job is all about adaptability and managing workloads effectively. Prepare to discuss how you've thrived in fast-paced settings before, and be ready to showcase your ability to learn new technologies quickly.