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- Tasks: Connect with people and help them achieve their financial goals in a dynamic environment.
- Company: Join YBS, a member-focused organisation that values inclusivity and personal development.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a bonus scheme up to 15%.
- Why this job: Make a real difference in people's lives while developing your skills and career.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We are always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
As a Customer Service Advisor, you'll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that's saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what's right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Taunton Branch:
“YBS Taunton are looking forward to welcoming a new member to our friendly and efficient team. We’re looking for someone to share our passion in giving exceptional customer service and providing great value to our members and our business. This is an exciting, fast-paced role which is extremely varied, from transacting on the counter, supporting our members with savings meetings, helping prepare and deliver Money Minds sessions to our community, to working with our Citizens Advice partnership to provide our members real help with real lives. This list is not exhaustive and no two days will ever be the same but what does remain constant, is putting our members at the heart of everything we do. We are passionate in supporting your Personal Development and will give you the tools to build your skills and capabilities and with such a varied role, every day will be a school day!”
The branch is situated on East Street next door to KFC and opposite Sports Direct. There are various pay and display car parks nearby and we’re only a 15-minute walk from the local train station.
We look forward to receiving your application.
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor -12 Month Fixed Term Contract in Bath employer: Yorkshire Building Society (YBS)
Contact Detail:
Yorkshire Building Society (YBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -12 Month Fixed Term Contract in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone the extra mile for customers in the past. This will demonstrate your commitment to providing exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor -12 Month Fixed Term Contract in Bath
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your skills and experiences that show how you can connect with our members and contribute to their goals.
Show Your Passion: We love candidates who are genuinely excited about helping others. In your application, express your enthusiasm for customer service and how you plan to go the extra mile for our members.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Yorkshire Building Society (YBS)
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've gone the extra mile for customers in the past. This will show your genuine passion for helping others.
✨Showcase Your Communication Skills
Since the role involves communicating across various channels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would explain complex ideas simply and effectively.
✨Emphasise Your Growth Mindset
YBS values personal development, so be prepared to discuss how you embrace learning opportunities. Share specific instances where you've adapted to change or learned new skills, especially in dynamic environments, to demonstrate your eagerness to grow.
✨Connect with Their Values
Research YBS's commitment to inclusivity and community support. During the interview, express how your values align with theirs, particularly regarding empathy and building strong relationships. This connection can set you apart as a candidate who truly fits their culture.