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- Tasks: Connect with people and help them achieve their goals through exceptional customer service.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a willingness to learn.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 24000 - 30000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Whitby Branch. Here in the Whitby branch we have an experienced team who are dedicated in providing exceptional customer service as we continue to grow our branch presence within Whitby and the wider community we serve. No working day in branch is ever the same, you will be welcoming our customers as they walk in the door, supporting them with their digital queries, opening or changing accounts in whichever channel they prefer. We are passionate about engaging with the local community delivering our business outreach educational sessions that help educate adults and children. The YBS Whitby branch is conveniently positioned to key shopping facilities, nearby free parking and has some train and bus links.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor in Whitby employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Whitby
✨Tip Number 1
Get to know the company! Research YBS and its values, especially how they focus on customer service and community engagement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show your passion for helping others! During interviews, share examples of times you've gone the extra mile for someone. This aligns perfectly with YBS's values and will make you stand out as a candidate who truly cares about customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the YBS family.
We think you need these skills to ace Customer Service Advisor in Whitby
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your values and what motivates you. Remember, we care about people, and that includes you!
Show Your Passion for Customer Service: Make sure to highlight any experiences where you've gone the extra mile for someone. Whether it’s a small act of kindness or a big project, we love to see how you connect with others and make a difference in their lives.
Embrace Change: We’re all about growth and adapting to new challenges. In your application, mention times when you’ve embraced change or learned something new. This shows us you’re ready to thrive in our dynamic environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we get your details and can consider you for this fantastic opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past.
✨Show Your Empathy Skills
During the interview, highlight your ability to connect with people. Share stories that demonstrate your emotional intelligence and how you create a welcoming atmosphere for customers and colleagues alike.
✨Be Ready for Digital Questions
Since the role involves using digital tools, prepare to discuss your comfort level with technology. Think of specific instances where you've successfully used digital platforms to assist others or solve problems.
✨Embrace Change and Curiosity
YBS values adaptability, so be prepared to talk about how you've thrived in dynamic environments. Share examples of how you've embraced change positively and what you've learned from those experiences.