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- Tasks: Provide essential admin support to underwriting teams and help customers find their homes.
- Company: Join YBS, a member-focused company that values people over profits.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options available to help balance work and life.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for helping customers? If so, we have an exciting opportunity for you to join the team and play a key role in helping our customers find a place to call home.
About the role
You will provide essential administrative support to all underwriting service delivery teams. Your work will help ensure that we are lending in accordance with agreed practices and service levels. Responsibilities include, but are not limited to:
- Ensuring all Customer, Broker, Solicitor, and internal customers correspondence received (post, emails and faxes) are worked or allocated within agreed service standards.
- Ensuring that any necessary Customer batch printing of offers is carried out accurately in accordance with set service standards.
- Manage inbound and outbound calls to internal underwriting colleagues and external parties such as Solicitors, Brokers, and Customers.
- Look at ways we could improve processes and automate where possible.
About you
You will need to have great administration skills and experience, coupled with:
- Great attention to detail.
- Excellent communication skills in person and on the phone.
- Great organisational skills, with the ability to prioritise and work to tight deadlines.
Please note: You will be required to work from our Peterborough office with the option to work from home occasionally.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. Here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum of 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.
Want more information?
If you have any questions about this role, please contact Rachel Ellis on rellis@ybs.co.uk.
Underwriting Support Administartor employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Support Administartor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Underwriting Support Administrator, especially your admin skills and attention to detail.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role involves a lot of interaction with customers and colleagues, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company culture. This shows you're engaged and keen to learn more about how you can contribute to YBS.
We think you need these skills to ace Underwriting Support Administartor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Underwriting Support Administrator role. Highlight your admin skills, attention to detail, and any relevant experience that shows you can handle customer correspondence like a pro!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and colleagues, don’t forget to showcase your excellent communication skills in your application. Use clear and concise language to demonstrate how you can effectively convey information.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, mention specific examples of how you've managed your time and prioritised tasks in previous roles. This will show us you're ready to thrive in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Underwriting Support Administrator. Familiarise yourself with the key tasks mentioned in the job description, like managing correspondence and ensuring accuracy in customer batch printing. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers, brokers, and solicitors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will showcase your excellent communication skills that are crucial for the position.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially under tight deadlines. Think of specific instances where your organisational skills made a difference in your work. This will reassure the interviewers that you can handle the varied responsibilities of the role efficiently.
✨Bring Ideas for Improvement
The job mentions looking for ways to improve processes and automate tasks. Come prepared with a couple of ideas or examples from your past experiences where you identified inefficiencies and proposed solutions. This shows initiative and a proactive mindset, which is highly valued in any team.