Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build meaningful relationships and support members with their financial goals.
- Company: Join a community-focused team at Yorkshire Building Society.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options to help you balance work, studies, and hobbies.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a willingness to learn.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Our Swaffham branch is based in the heart of a well-established Norfolk market town, serving a loyal local community and surrounding villages. Swaffham is known for its strong sense of community and local pride, and that really comes through in the relationships our branch team builds with customers every day. The branch supports a broad and varied customer base, from longstanding members who value familiar faces and trusted conversations, to customers who rely on us for support with important life events and financial decisions. Customers in Swaffham really appreciate personal service, time to talk, and colleagues who genuinely care, making this a rewarding place to work if you enjoy relationship-based banking. You’ll be joining a close-knit, supportive team who take pride in representing Yorkshire Building Society locally. The focus is on meaningful conversations, quality service, and being a visible, trusted part of the local community.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we are all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service in Swaffham employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Swaffham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've gone the extra mile for others. This aligns perfectly with YBS's focus on building meaningful relationships and providing personal service.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows your enthusiasm and helps you determine if YBS is the right fit for you. Plus, it’s a great way to make a lasting impression!
We think you need these skills to ace Customer Service in Swaffham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your values and what motivates you. Remember, we’re all about building meaningful relationships.
Show Your Empathy: Highlight any experiences where you've gone the extra mile for someone, whether it’s a colleague or a customer. We value empathy and emotional intelligence, so make sure to showcase how you create a welcoming atmosphere.
Embrace Change: We thrive in dynamic environments, so if you’ve had experiences that show your adaptability and curiosity, include them! Talk about how you’ve embraced change and learned new things in your previous roles.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to get your application and for you to stay updated on your progress. We can’t wait to hear from you!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Community
Before the interview, take some time to learn about Swaffham and its community. Understanding the local culture and values will help you connect with the hiring manager and demonstrate your commitment to building meaningful relationships with members.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've shown empathy in past roles. This could be through helping a customer in need or supporting a colleague. Highlighting your emotional intelligence will resonate well with the values of the company.
✨Embrace Change
The role requires someone who thrives in dynamic environments. Be ready to discuss how you've adapted to change in previous jobs. Share specific instances where your curiosity and positivity helped you navigate challenges.
✨Ask Thoughtful Questions
Prepare a few questions that show your interest in personal development and inclusivity within the team. Asking about training opportunities or how the branch fosters a supportive atmosphere will demonstrate your eagerness to grow and fit into their culture.