Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect with customers and help them achieve their financial goals.
- Company: Join YBS, a member-focused organisation with a strong community spirit.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options available to support your studies and hobbies.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Please note: This role will require you to predominantly work at Newmarket Branch with a requirement to cover at Bury St Edmunds Branch. If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals, whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in‑branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Newmarket Branch:
"Newmarket is a well‑connected market town in West Suffolk, known worldwide as the home of horseracing. It has a friendly community feel, a good range of shops, cafés and local amenities, and easy access to open countryside."
"Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives. As a team we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fund‑raising."
There is no onsite parking however there are several car parks within walking distance of the branch.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on‑target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Customer Service Advisor - 12 Month Fixed Term Contract in Sutton Coldfield employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract in Sutton Coldfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've gone the extra mile for others. This aligns perfectly with YBS's focus on building strong relationships and creating a supportive atmosphere.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows your enthusiasm and helps you gauge if YBS is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract in Sutton Coldfield
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your skills in building relationships and your passion for helping others, as these are key to what we do at YBS.
Show Your Growth Mindset: We love candidates who are eager to learn and grow! Mention any past experiences where you embraced change or took on new challenges, as this shows you’re ready to thrive in our dynamic environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the info you need about the role and our culture there.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past. This will show your potential employer that you genuinely care about helping others.
✨Showcase Your Communication Skills
Since this role involves communicating across various channels, practice articulating your thoughts clearly and confidently. You might want to prepare for common questions about handling difficult customers or resolving conflicts, as these scenarios often come up in interviews for customer service positions.
✨Emphasise Your Growth Mindset
YBS values personal development, so be prepared to discuss how you approach learning and adapting to new situations. Share specific instances where you've embraced change or sought out training opportunities, demonstrating your eagerness to grow within the company.
✨Connect with the Company Culture
Research YBS and its community involvement. Be ready to talk about why you resonate with their mission of providing 'Real Help for Real Lives'. Showing that you understand and appreciate their values will help you stand out as a candidate who fits well within their team.