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- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, health benefits, and a bonus scheme up to 15%.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a willingness to learn.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas.
As a Customer Service Advisor, you’ll:
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Pontefract Branch:
"The branch is situated right in the centre of the historic market town of Pontefract. It benefits from fantastic transport links via three separate stations as well as local access to the M62, meaning this is a fantastic opportunity for commuters and locals alike. The branch is an exceptionally popular branch for our customers and benefits from staff with lots of experience and passion. A perfect branch to start your YBS journey."
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor in Sheffield employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to be confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy! During interviews, share examples of how you've gone the extra mile for someone in the past. This will highlight your ability to build strong relationships, which is key for a Customer Service Advisor.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the branch or the team. This shows your enthusiasm and helps you figure out if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor in Sheffield
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission at YBS.
Show Your Passion for Customer Service: Make sure to highlight any experiences where you've gone the extra mile for someone. We love candidates who are motivated to help others, so share those stories that showcase your commitment to customer service!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A tailored application shows us that you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to build relationships and how to communicate effectively across different channels. This will help you demonstrate your understanding of the role and show that you're ready to connect with members.
✨Show Your Empathy Skills
During the interview, be prepared to share examples of how you've shown empathy in past situations. Think about times when you went the extra mile for someone or helped resolve a conflict. This aligns perfectly with the values YBS is looking for in a candidate.
✨Embrace Change and Curiosity
YBS is embarking on a digital transformation, so it's important to express your enthusiasm for learning new technologies. Share any experiences where you've adapted to change or learned something new quickly. This will show that you're not just a fit for the role, but also for the future of the company.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's unique character or how they support personal development. This shows your genuine interest in the role and helps you understand if YBS is the right fit for you.
