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- Tasks: Lead service transitions, ensuring smooth delivery and stakeholder engagement.
- Company: Join YBS, a member-focused organisation that values people over shareholders.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits.
- Why this job: Be part of a supportive culture that encourages personal growth and inclusivity.
- Qualifications: Experience in Service Transition and ITIL principles is essential; DevOps experience preferred.
- Other info: Flexible working options available to fit your lifestyle and studies.
The predicted salary is between 43200 - 72000 £ per year.
YBS has an exciting new opportunity for a Service Transition Lead to join our Technology Services function. The successful candidate will act as a point of contact for projects within the division, supporting from design through to delivery and ensuring excellent leadership throughout the engagement with the business and wider technology teams, engaging with key stakeholders and leading improvements to change our organisation. This role will be based in our Bradford based Head Office, with flexible working from home capability.
About the role
- Support the delivery of changes into the live environment, engaging with the business and project teams to support the delivery of their strategies through ensuring the safe and controlled transition of changes into live.
- Work closely with Architecture and provide service design consultancy to IT and the rest of the group, ensuring resource and cost estimates are included within relevant business cases for both implementation and on-going support.
- Adhere to the control framework, standards, rules and guardrails around the Change Lifecycle and IT Change Management processes and support the assurance and risk management of the service transition process.
- Develop and maintain strong working relationships with key stakeholders across Technology Service teams and the wider business, providing consultancy, training and best practice advice on Change and Release Management and Service Transition policies and procedures.
- Support the continuous improvement and efficiency of the Service Transition processes in line with organisational strategy and act as the primary point of reference/subject matter expert for the Service Transition process within YBS.
- Support the Change & Release Delivery Manager by acting as a mentor to less experienced team members.
- Maintain IT Operations processes, standards and technical documentation.
- Provide management information and reporting as requested by the leadership team.
About you
- In-depth knowledge of Service Transition processes and experience gained in Service Management principles, based on ITIL best practice.
- Excellent communication skills, including ability to use a wide range of communication and interpersonal skills to negotiate at all levels.
- Good understanding of process improvement and improving efficiencies.
- Key stakeholder management able to provide reassurance and clarity on technical issues and plans to senior management.
- DevOps experience preferred.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Want more information? If you have any questions about this role, please contact Holly Gallagher at careers@ybs.co.uk
Service Transition Lead employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
careers@ybs.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Lead
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially around Service Transition processes. This knowledge will not only help you understand the role better but also demonstrate your commitment to the principles that YBS values.
✨Tip Number 2
Network with current or former employees of YBS on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the Service Transition Lead role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in previous roles. Highlighting your communication skills and ability to negotiate at all levels will be crucial during interviews.
✨Tip Number 4
Showcase your understanding of process improvement methodologies. Be ready to share ideas on how you could enhance the Service Transition processes at YBS, aligning with their focus on continuous improvement.
We think you need these skills to ace Service Transition Lead
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Service Transition Lead position. Highlight your relevant experience in service management and ITIL best practices.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your knowledge of Service Transition processes, stakeholder management, and any DevOps experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Use specific examples from your past experiences to demonstrate how you can contribute to YBS's goals and values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Yorkshire Building Society Group
✨Understand Service Transition Processes
Make sure you have a solid grasp of Service Transition processes and ITIL best practices. Be prepared to discuss your experience in managing transitions and how you've ensured safe and controlled changes in previous roles.
✨Showcase Communication Skills
Since the role requires excellent communication skills, think of examples where you've successfully negotiated with stakeholders or led teams. Highlight your ability to convey complex technical information clearly and effectively.
✨Demonstrate Stakeholder Management
Prepare to talk about your experience in managing key stakeholders. Share specific instances where you've provided reassurance and clarity on technical issues to senior management, showcasing your ability to build strong relationships.
✨Emphasise Continuous Improvement
Discuss your understanding of process improvement and efficiency. Be ready to share examples of how you've contributed to enhancing service transition processes in past roles, aligning with organisational strategies.
