At a Glance
- Tasks: Connect with people and enhance their experience in our Branch Network.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Other info: Flexible working options available to help balance work and life.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
The predicted salary is between 24000 - 30000 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor - 12 Month Fixed Term Contract in Pontefract employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every individual. Our Pontefract Branch, located in the heart of a historic market town, provides a vibrant environment with excellent transport links, making it ideal for both commuters and locals. With a strong focus on employee development, flexible working options, and a commitment to member satisfaction without sales pressure, we empower our Customer Service Advisors to thrive and grow in their careers while making a meaningful impact in the community.
Contact Details:
Yorkshire Building Society Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract in Pontefract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've gone the extra mile for others. This aligns perfectly with YBS's focus on building strong relationships and creating a supportive atmosphere.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the branch culture. This shows your enthusiasm and helps you determine if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract in Pontefract
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our mission at YBS.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight any relevant skills or experiences that show how you can connect with our members and contribute to their goals.
Show Your Enthusiasm:Express your excitement about the opportunity to work with us! Mention why you’re drawn to YBS and how you can help enhance the customer experience as part of our dynamic team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've gone the extra mile for someone in the past. This will show your genuine interest in helping others.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with people. Share stories that demonstrate your emotional intelligence and how you’ve created supportive environments in previous roles. This aligns perfectly with the values YBS is looking for.
✨Be Ready for Digital Discussions
Since YBS is undergoing a digital transformation, be prepared to discuss your comfort with technology. Mention any digital tools you've used in the past and express your eagerness to learn new systems. This shows you're adaptable and future-ready.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch culture or how they support personal development. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
