At a Glance
- Tasks: Provide top-notch customer service and manage calls for mortgage intermediaries.
- Company: Join YBS, a supportive company focused on your growth.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health perks.
- Other info: Dynamic role with opportunities to develop wider skills and advance your career.
- Why this job: Kickstart your career while making a real difference in customer experiences.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 30000 - 40000 € per year.
About the role
In this rewarding role you will be afforded a real opportunity to progress your skills, your career and will be suitably rewarded as you grow in your role. Provide excellent customer service by being the first point of contact for our mortgage intermediaries, managing inbound calls on behalf of the lending department. Ensure you give accurate case updates whilst working closely with the underwriters to make sure we are delivering a seamless customer experience. Provide support to other areas of the YBS as needed, growing your wider skills and experience as you do.
About you
You’ll spend much of your day communicating over the phone and by email with intermediaries and other colleagues, so strong communication skills and an ability to quickly build relationships are essential. Customer service experience is also important, as you’ll play an important part in helping us provide the best possible service to our customers. And because things can change fast and often, you’ll have excellent attention to detail, lots of resilience, and a genuine ability to take setbacks in your stride.
- Excellent communication skills
- Good listening skills and the ability to effectively build relationships
- Be resilient and confident in your knowledge when speaking with customers and stakeholders
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Underwriting Service Representitive in Peterborough employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters personal and professional growth. As an Underwriting Service Representative, you'll enjoy a competitive benefits package, including generous holiday allowances, a rewarding bonus structure, and comprehensive healthcare options, all while working in a collaborative environment that values your contributions and encourages skill development.
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Underwriting Service Representitive in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS. Understand their values, culture, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service experience and communication skills, as these are key for the Underwriting Service Representative role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated resilience and excellent attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Underwriting Service Representitive in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about chatting with intermediaries and colleagues, make sure your written application reflects your strong communication skills. Use clear and concise language to demonstrate how you can build relationships effectively.
Highlight Your Customer Service Experience:We want to see that you’ve got a knack for customer service! Share specific examples in your application that showcase your ability to handle inquiries and provide excellent support, as this will be key in your role.
Be Detail-Oriented:Attention to detail is crucial in underwriting. When crafting your application, double-check for any typos or errors. A polished application shows us you’re serious about the role and can handle the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Underwriting Service Representative. Familiarise yourself with the key skills mentioned in the job description, like communication and customer service. This will help you demonstrate your fit for the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You could even role-play common scenarios with a friend to build your confidence. Remember, showing that you can build relationships quickly is crucial!
✨Show Resilience and Adaptability
Be prepared to discuss how you've handled setbacks in the past. Think of specific examples where you demonstrated resilience and adaptability. This will show the interviewers that you can thrive in a fast-paced environment, which is essential for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values.
