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- Tasks: Support people change initiatives and manage administrative tasks for a great colleague experience.
- Company: Join YBS, a member-focused organisation that values people over shareholders.
- Benefits: Enjoy flexible working options, competitive salary, annual bonus, and 25 days holiday.
- Why this job: Be part of an inclusive culture where you can grow your career and make a difference.
- Qualifications: Excellent customer service skills, organisational abilities, and teamwork experience required.
- Other info: This is a secondment role until 18 December 2026.
The predicted salary is between 30000 - 42000 £ per year.
Join our Organisational Effectiveness team and play a key role in delivering excellent customer service to our colleagues by supporting people change initiatives. You\’ll be responsible for managing all related administrative tasks, ensuring accurate processing of information and timely delivery of outputs using digital systems all whilst enabling a great colleague experience.
About this role
- Deliver accurate and timely processing of all administration connected to People Change.
- Take ownership and coordinate delivery planning, produce people change packs and related materials to meet timescales.
- Track and co-ordinate colleague data and insight throughout the colleague journey and ensure this is provided to the team in a timely manner.
- Contribute to regular reviews of the colleague experience journey (process and procedures), taking ownership for process improvements which will enable the improvement of the end-to-end colleague experience and back-office processes.
- Ensure that all risks and issues are escalated to the OE Partner/OE Lead as required with necessary recommendations for improvements.
- Liaise with all key stakeholders (both senior business leaders and people division colleagues) throughout the colleague change process to ensure they have what they require to support the colleague experience.
What we’re looking for
- Excellent customer service skills that enable you to build trust and put the colleague at the heart of the experience.
- Exceptional organisational skills, attention to detail and accuracy
- Resilient with the ability to manage high workload and to reprioritise frequently.
- Experience of developing productive working relationships with others
- Experience of working collaboratively within a team environment
What’s in it for you
In return, we’ll reward you with a competitive salary, and an annual bonus scheme. Not to mention a wide range of flexible benefits that you can take advantage of in and out of work. Then, there’s our commitment to you and your career. We’re an exciting business, which means we offer lots of exciting career paths, too.
And finally, you’ll be able to make the most of an incredibly diverse and inclusive culture. And it’s one we’re really proud of. In fact, we’re passionate about making sure everyone is welcome – and we don’t think it will take long for you to feel like you belong here, too.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Holiday. You’ll get 25 days plus Bank Holidays.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
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People Services Specialist (Secondment until 18 December 2026) employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Specialist (Secondment until 18 December 2026)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the People Services Specialist role. Understanding the nuances of managing administrative tasks and delivering excellent customer service will help you demonstrate your fit for the position during any discussions.
✨Tip Number 2
Network with current or former employees in the Organisational Effectiveness team. They can provide insights into the team culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 3
Showcase your organisational skills by preparing a mock project plan related to people change initiatives. This will not only highlight your ability to manage workloads but also demonstrate your proactive approach to process improvements.
✨Tip Number 4
Research the latest trends in employee experience and people change management. Being knowledgeable about current practices will allow you to engage in meaningful conversations and show your commitment to enhancing the colleague experience.
We think you need these skills to ace People Services Specialist (Secondment until 18 December 2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and organisational abilities. Use specific examples from your past experiences that demonstrate how you've successfully managed administrative tasks and supported people change initiatives.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to build trust and improve colleague experiences.
Showcase Relevant Experience: When detailing your work history, focus on roles where you developed productive working relationships and collaborated within a team. Highlight any experience you have with data tracking and process improvements, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that all information is accurate and that your application presents a professional image, reflecting your attention to detail.
How to prepare for a job interview at Yorkshire Building Society Group
✨Showcase Your Customer Service Skills
Since the role focuses on delivering excellent customer service, be prepared to share specific examples of how you've successfully supported colleagues or clients in the past. Highlight your ability to build trust and put people at the heart of your work.
✨Demonstrate Organisational Skills
This position requires exceptional organisational skills and attention to detail. During the interview, discuss how you manage multiple tasks and prioritise effectively, especially in high-pressure situations. Use real-life scenarios to illustrate your point.
✨Emphasise Team Collaboration
The job involves working collaboratively within a team environment. Be ready to talk about your experiences in teamwork, how you’ve built productive relationships, and how you contribute to a positive team dynamic.
✨Prepare for Process Improvement Discussions
As the role includes taking ownership of process improvements, think about any past experiences where you've identified inefficiencies and implemented changes. Be prepared to discuss your thought process and the outcomes of those improvements.
