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For Companies At a Glance
- Tasks: Lead a team of Mortgage Advisers, providing guidance and coaching for excellent customer experiences.
- Company: Join YBS, a member-focused organisation that values people over shareholders.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits including private medical insurance.
- Why this job: This role offers personal development, a supportive culture, and the chance to make a real impact.
- Qualifications: You need leadership experience, CeMAP qualification, and strong communication skills.
- Other info: Hybrid working available after training; initial office attendance required.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking to expand your skills and experience?
Well, if so, an exciting opportunity has arisen to join the Mortgage Advice Team as a Mortgage Manager based in our Bradford Head Office
About the role
As a Mortgage Manager, you will lead a team of Mortgage Advisers who provide bespoke advice to new and existing mortgage customers who choose to deal with us directly.
You will confidently communicate your expectations, group strategies and the overall purpose of the Mortgage Advice Team in a way that makes colleagues feel valued and understand how they can contribute to the success of the YBS group.
In this role, you will provide direction and guidance to enable your team to deliver great customer experiences and suitable customer outcomes. You\’ll do this through ongoing coaching and development within your team ensuring colleagues are equipped with the necessary skills and feel empowered to deliver a great customer experience every time.
You will maximise operational efficiencies by continually challenging existing processes in order to drive improved customer and colleague experiences. We work with colleagues throughout the wider business and with external partners so the ability to build and maintain strong working relationships will be key to your success.
Please Note: The initial training period will require full time attendance in the office. This role does offer hybrid working once full competent in the role. You will work between 8am – 7pm Monday-Friday
About you
You’ll be a confident communicator, with experience or appetite to lead and motivate your own team. This’ll be coupled with;
- Experience of coaching and mentoring, and knowledge of the Mortgage Training and Competence scheme.
- CeMAP qualification (or equivalent) is essential.
- Excellent people leader skills.
- Great communication and stakeholder management skills.
- Good understanding of all mortgage application types, knowledge of mortgage lending criteria and processes .
- Knowledge of the FCA & PRA certification regime.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
Want more information?
If you have any questions about this role, please contact Olivia Lambert at
#J-18808-Ljbffr
Mortgage Manager employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Manager
✨Tip Number 1
Familiarise yourself with the latest mortgage trends and regulations. Being well-versed in current market conditions and the FCA & PRA certification regime will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with professionals in the mortgage industry. Attend relevant events or join online forums to connect with others in the field. This can provide you with insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of specific examples where you've successfully coached or mentored team members, as this will be crucial in demonstrating your ability to lead the Mortgage Advisers effectively.
✨Tip Number 4
Research YBS's values and culture. Understanding their commitment to inclusivity and member care will help you align your responses during interviews, showing that you are a great fit for their team-oriented environment.
We think you need these skills to ace Mortgage Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage management, coaching, and team leadership. Use specific examples that demonstrate your ability to lead a team and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your CeMAP qualification and how your skills align with the responsibilities of the Mortgage Manager position. Be sure to convey your understanding of the importance of customer service in the mortgage industry.
Showcase Leadership Skills: Emphasise your experience in coaching and mentoring teams. Provide examples of how you have successfully motivated colleagues and improved their performance, as this is crucial for the role.
Highlight Relationship Building: Discuss your ability to build and maintain strong working relationships with both internal colleagues and external partners. This will demonstrate your capability to thrive in a collaborative environment, which is key for success in this role.
How to prepare for a job interview at Yorkshire Building Society Group
✨Showcase Your Leadership Skills
As a Mortgage Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and developed your team members. Use specific examples to illustrate your coaching and mentoring abilities.
✨Demonstrate Your Knowledge of Mortgages
Make sure you have a solid understanding of mortgage application types, lending criteria, and the FCA & PRA certification regime. Be ready to answer technical questions and provide insights on how you can improve customer experiences in this area.
✨Communicate Effectively
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to explain how you would communicate expectations and strategies to your team, ensuring they feel valued and engaged.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
