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- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a willingness to learn.
- Other info: Flexible working options and a supportive, inclusive environment await you.
The predicted salary is between 25000 - 30000 £ per year.
Please Note: This role will require you to work at both Lowestoft & Great Yarmouth Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Lowestoft Branch:
“Lowestoft is a small branch in a seaside town with easy access from a number of transport links. We are passionate about supporting your onboarding journey to service our customers’ needs and requirements through multiple channels, including face to face, online and over the telephone. There is a large variation of daily tasks from counter transactions, savings meetings, digital support as well as in and outbound calls ensuring we deliver a truly customer centric service. As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to. There will be opportunities to be able to both engage and work in other branches, and there will be a requirement to work between Lowestoft and Great Yarmouth, as well as with others outside of your branch team who are also onboarding, as well as the wider business.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor in Lowestoft employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lowestoft
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've gone the extra mile for someone in the past. This will highlight your emotional intelligence and commitment to providing excellent customer service.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows your enthusiasm and helps you figure out if YBS is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Lowestoft
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and values that align with our customer-centric approach.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight any relevant skills or experiences that show how you can connect with people and enhance their experience, just like we do at YBS.
Show Your Growth Mindset: We love candidates who are eager to learn and grow! In your application, mention any instances where you've embraced change or developed new skills, as this aligns perfectly with our commitment to personal development.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our Branch Network.
How to prepare for a job interview at Yorkshire Building Society Group
✨Know the Company
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they support their members. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples from your past experiences where you've successfully connected with others, whether in a work setting or personal life. Highlight your empathy and emotional intelligence, as these traits are crucial for creating a welcoming atmosphere.
✨Embrace Change and Curiosity
YBS values individuals who thrive in dynamic environments. Be ready to discuss how you've adapted to change in previous roles or situations. Share your enthusiasm for learning new technologies and how you stay future-ready, as this aligns perfectly with their digital transformation goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team collaborates across branches. This shows your interest in personal growth and your eagerness to contribute to shared goals within the organisation.