Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage incidents and problems, ensuring effective communication and continual improvement.
- Company: Join YBS, a forward-thinking tech company with a focus on service excellence.
- Benefits: Enjoy 25 days holiday, flexible working, and opportunities for professional growth.
- Other info: Flexible working from home and on-call rotation for a balanced work-life experience.
- Why this job: Make a real impact by optimising services and driving improvements in a dynamic environment.
- Qualifications: Experience in ITIL-based Service Management and strong data analysis skills required.
The predicted salary is between 30000 - 40000 £ per year.
YBS has an exciting new opportunity for an Incident & Problem Coordinator to join our Technology Services function. The successful candidate will provide continual improvement principles to Incident & Problem Management policies, practices and procedures to ensure maximum benefit is delivered.
This role will be based in our Bradford Head Office, with flexible working from home capability and additional on-call hours on a rotation throughout the team.
Responsibilities
- Support the management of Major Incidents on a 24/7 basis where required, ensuring they are identified, logged, progressed and resolved within the scope of the Major Incident Management Process.
- Produce clear and concise stakeholder and incident communications.
- Compile Major Incident reports.
- Ensure records are kept up to date for Incidents & Problems and supporting tasks such as changes are raised following the correct procedures.
- Ensure that root cause and trend analysis is carried out effectively to reduce the number of recurring incidents and identify service enhancements.
- Ensure all relevant knowledge is transferred into the Service Desk to promote quality Incident & Problem management.
- Contribute to and lead actions which drive continual improvement of the team and processes.
- Engage with stakeholders to drive service optimisation initiatives.
Qualifications
- An in-depth experience gained in Service Management Support principles and disciplines, based on ITIL best practice.
- Strong knowledge and experience with Incident & Problem Management methodologies and stakeholder management.
- A thorough knowledge of data analysis techniques.
- Excellent MS Office skills, for data analysis and documentation.
- Resourceful – utilise all tools, expertise and knowledge bases to investigate and resolve problems.
Benefits
Holiday: 25 days plus
Incident & Problem Co-ordinator in London employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident & Problem Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to Incident & Problem Management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with data analysis and incident management. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Incident & Problem Co-ordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident & Problem Coordinator role. Highlight your experience with ITIL best practices and any relevant skills in incident management. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to continual improvement in our processes. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since you'll be producing stakeholder communications, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL best practices, especially around Incident and Problem Management. Be ready to discuss how you've applied these principles in past roles, as this will show your depth of knowledge and experience.
✨Communicate Clearly and Concisely
Since the role involves producing stakeholder communications and reports, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've communicated complex information effectively in previous jobs.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis techniques. Think of specific instances where your analytical skills helped reduce recurring incidents or improved service delivery, as this will demonstrate your problem-solving capabilities.
✨Emphasise Continuous Improvement
This role is all about continual improvement, so come armed with ideas! Think about processes you've improved in the past and be ready to share how you can contribute to optimising services at YBS.