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- Tasks: Connect with people and help them achieve their financial goals in a dynamic environment.
- Company: Join YBS, a member-focused organisation that values your individuality.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just a positive mindset and eagerness to learn.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Taunton Branch. YBS Taunton are looking forward to welcoming a new member to our friendly and efficient team. We’re looking for someone to share our passion in giving exceptional customer service and providing great value to our members and our business. This is an exciting, fast paced role which is extremely varied, from transacting on the counter, supporting our members with savings meetings, helping prepare and deliver Money Minds sessions to our community, to working with our Citizens Advice partnership to provide our members real help with real lives. This list is not exhaustive and no two days’ will ever be the same but what does remain constant, is putting our members at the heart of everything we do.
We are passionate in supporting your Personal Development and will give you the tools to build your skills and capabilities and with such a varied role, every day will be a school day! The branch is situated on East Street next door to KFC and opposite Sports Direct. There are various pay and display carparks nearby and we’re only a 15 minute walk from the local train station. We look forward to receiving your application.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values.
- We’re looking for someone who is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future‑ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work‑life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About Our Benefits
- Holiday: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension: We know how important it is to save towards the future, that’s why we’ll contribute up to 11% into your YBS pension.
- Healthcare: Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits: When you join YBS you’ll have access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to Apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor -12 Month Fixed Term Contract in Liverpool employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -12 Month Fixed Term Contract in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with members, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Be yourself! YBS values authenticity, so don’t be afraid to let your personality shine through. Show them who you are and how you can contribute to their friendly and inclusive environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor -12 Month Fixed Term Contract in Liverpool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to reflect the values and skills mentioned in the job description. Highlight your ability to build relationships and your enthusiasm for helping others – that’s what we’re all about!
Show Your Growth Mindset: We love candidates who are eager to learn and grow. In your application, mention any experiences where you’ve embraced change or developed new skills. This shows us you’re ready to thrive in our dynamic environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know Your Stuff
Before the interview, make sure you understand YBS's values and mission. Familiarise yourself with their approach to customer service and how they prioritise member relationships. This will help you align your answers with what they’re looking for.
✨Show Your Empathy
Since the role focuses on building meaningful relationships, be prepared to share examples of how you've demonstrated empathy in past experiences. Think about times when you went the extra mile for someone and how that made a difference.
✨Embrace Change
YBS is undergoing a digital transformation, so highlight your adaptability and willingness to learn new technologies. Share any experiences where you successfully navigated change or learned new tools quickly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.