At a Glance
- Tasks: Connect with people and help them achieve their goals through excellent customer service.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a generous pension scheme.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: No experience needed, just a positive mindset and a passion for helping others.
The predicted salary is between 24000 - 30000 € per year.
Please Note: This role will require you to work at both Lincoln and Gainsborough Branch.
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.
About the Role
- Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
- Focus on doing what’s right for our members without the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Lincoln Branch. Lincoln branch colleagues are an experienced, close-knit team who are dedicated to giving great customer service and pride themselves on their high customer satisfaction scores.
If you're passionate about people, like to make a difference in your community and are a great team player we would love to hear from you. The YBS Lincoln branch is located out of town at the Carlton Centre, in view of the stunning cathedral, boasting ample free parking, as well as key shopping and bus links.
About You
- You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
- Thrives in dynamic environments and embraces change with curiosity and positivity.
- Values diversity and understands the importance of different perspectives, experiences, and skills.
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
- Builds strong, respectful relationships with members and teammates.
- Has a growth mindset and is eager to learn through our training and development opportunities.
- Is confident using digital tools and open to learning new technologies.
- Is committed to personal development and staying future-ready.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development
We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.
Customer Service Advisor - Fixed term until 30/09/2027 in Lincoln employer: Yorkshire Building Society Group
At YBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member. With flexible working options, comprehensive training programmes, and a commitment to personal development, our Customer Service Advisors at the Lincoln branch can thrive in a dynamic environment while making a meaningful impact in their community. Enjoy competitive benefits, including generous holiday allowances and a rewarding bonus structure, all while working in a picturesque location with ample parking and excellent transport links.
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Fixed term until 30/09/2027 in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YBS and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members across various channels, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone the extra mile for customers in the past. This will highlight your commitment to making a difference in people's lives.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows that you’re engaged and eager to learn more about how you can contribute to YBS's success.
We think you need these skills to ace Customer Service Advisor - Fixed term until 30/09/2027 in Lincoln
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping people and making a difference.
Tailor Your Application:Make sure to customise your application to highlight how your values align with ours. Mention specific experiences that show your commitment to customer service and teamwork, as these are key for us at YBS.
Show Your Curiosity:We love candidates who embrace change and are eager to learn. In your application, share examples of how you've adapted to new situations or technologies in the past. It’ll show us you’re ready for our exciting digital transformation!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Yorkshire Building Society Group
✨Know the Company
Before your interview, take some time to research YBS and its values. Understand their commitment to customer service and how they prioritise member satisfaction. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your empathy and emotional intelligence, as these traits are key to creating a welcoming atmosphere for members.
✨Embrace Change and Curiosity
YBS is undergoing a digital transformation, so it's important to demonstrate your adaptability. Share instances where you've embraced change or learned new technologies. This shows that you're not only open to growth but also ready to contribute to their evolving environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at the Lincoln branch or how YBS supports personal development. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
